Solutions
Integrations & API
How do I add Add to Calendar links to Salesforce emails?
Adding Add to Calendar links to Salesforce emails - whether Salesforce Marketing Cloud, Sales Cloud email templates, or Pardot - follows the same approach: copy the AddEvent link and paste it as a hyperlink in your email template....
Pricing & Plans
What plans does AddEvent offer?
AddEvent offers four plans: a free Hobby plan, and three paid tiers - Small Business, Professional, and Enterprise. Hobby - Free forever - 100 Add to Calendar clicks per usage period - 20 RSVPs per usage period - 20 calendar subscribers -...
Pricing & Plans
Can I pay monthly instead of annually?
Yes. AddEvent plans are available on both monthly and annual billing. Annual billing saves you 23%. You can switch between billing cycles from your account settings.
Pricing & Plans
Is there a discount for nonprofits?
Yes. AddEvent offers nonprofit discounts. Contact the AddEvent support team or check the nonprofit discounts page in the help center to learn about eligibility and how to apply.
Pricing & Plans
Can I remove the AddEvent branding?
Yes. AddEvent branding (the 'Powered by AddEvent' label on buttons, landing pages, and embeds) can be removed on the Small Business plan and above. It cannot be removed on the free Hobby plan.
Pricing & Plans
What happens if I exceed my plan limits?
When you hit your plan limits, Add to Calendar buttons stop working for new clicks, RSVP submissions are blocked, and new calendar subscriptions are rejected - but everything already set up continues to function. What stops working - Add...
Pricing & Plans
Does AddEvent offer a refund?
AddEvent has a refund policy. For the most up-to-date details, check the Refund Policy page in the help center. Generally, AddEvent reviews refund requests on a case-by-case basis.
Pricing & Plans
Is AddEvent cheaper than building Add to Calendar functionality in-house?
For almost every team, yes - AddEvent is significantly cheaper than building Add to Calendar functionality in-house once you factor in development time, cross-platform maintenance, and the ancillary features you'd also need to build. What...
Privacy & Security
Is AddEvent GDPR compliant?
Yes. AddEvent is GDPR compliant. It also complies with CCPA. The platform is SOC 2 Type II certified, which means it has been independently audited for security, availability, and data handling practices.
Privacy & Security
Is AddEvent SOC 2 Type II certified?
Yes. AddEvent is SOC 2 Type II certified. This means an independent auditor has verified that AddEvent's systems meet strict standards for security, availability, processing integrity, confidentiality, and privacy.
Privacy & Security
Do I sign a contract when I sign up?
No. For self-serve Hobby, Small Business, and Professional plans, there is no contract - you agree to AddEvent's Terms of Service. Enterprise customers can negotiate custom contract terms including SLAs and procurement requirements.
Troubleshooting
Why isn't my event showing up in Google Calendar after subscribing?
Google Calendar can take up to 12–24 hours to sync a newly subscribed calendar. This is a Google-imposed limitation on how frequently they refresh external calendar feeds - it's not an AddEvent issue. Why the delay happens When someone...
Troubleshooting
Why isn't my Add to Calendar button showing on my website?
The most common cause is the AddEvent JavaScript snippet not loading correctly on your page. Check that first before investigating anything else - it accounts for the majority of cases. Checklist in order of likelihood 1. JavaScript...
Troubleshooting
Why are my RSVP notification emails going to spam?
The most common cause is sending from AddEvent's default @addevent.com sender address. Switching to a custom sender email on your own domain - available on paid plans - resolves most spam issues immediately. Why the default sender causes...
Troubleshooting
Why does the event time look wrong in my subscribers' calendars?
This is usually a timezone issue. Make sure you've set the correct timezone on your event in AddEvent. If the event is set to the wrong timezone, it will display at the wrong time for subscribers. Check your event's timezone settings in the AddEvent dashboard.
Troubleshooting
How do I contact AddEvent support?
You can reach AddEvent support at addevent.com/c/contact. The team typically responds via email. Professional and Enterprise plan customers receive priority support with faster response times.
Troubleshooting
Why is the Add to Calendar button not working on iPhone?
The most common cause on iPhone is the in-app browser. If a user clicked your Add to Calendar link from within Instagram, Facebook, or another social app, they're in a sandboxed browser that can't access the Calendar app. Ask them to open...
Troubleshooting
Why is the event being added to the wrong calendar app?
This happens when the user's device has a different default calendar app than expected. AddEvent shows all supported calendar options and the user selects one. There is no way to force a specific calendar app - the choice always belongs to the user.
Troubleshooting
How do I unsubscribe from an AddEvent subscription calendar?
Unsubscribing depends on which calendar app the user subscribed through: Google Calendar: 1. Go to calendar.google.com 2. In the left sidebar, find the subscribed calendar under "Other calendars" 3. Click the three-dot menu next to it → select Unsubscribe Apple Calendar (Mac): 1. Open Calendar app 2. Right-click the subscribed calendar in the sidebar → Delete Calendar Outlook / Office 365: 1. Go to your Outlook calendar 2. Right-click the subscribed calendar → Delete Calendar or Remove from list Once unsubscribed, the calendar and all its events are removed from their app. They can always re-subscribe later by clicking the original Follow Calendar link.
Troubleshooting
Why is my embeddable calendar not showing in Safari on Mac?
Safari's Intelligent Tracking Prevention (ITP) is the most common cause of AddEvent embeds not rendering in Safari on Mac. It blocks third-party scripts, which can prevent the calendar widget from loading.