Help Center

General

Below you'll find some of the most "General" asked questions.

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What is a domain license?
How do I unsubscribe my plan?
What happens if I unsubscribe my plan?
What does 'limited usage' mean?
How has my event already exceeded its limits?
What is a soft / hard limit?
Do you offer discounts to nonprofits?
How do I cancel my account?
Can an account be shared?
When do months reset?
What is an 'event'?
What is an 'event download'?
What is a ‘calendar’?
What is a 'subscriber'?
What is an ‘API request’?

Manage Account

Below you'll find some of the most "Manage Account" asked questions.

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What happens if I forget to add my domain?
I use AddEvent on a SaaS platform and don't want to add domains manually.
How do I upgrade from a Hobby plan?

Billing & Subscriptions

Below you'll find some of the most "Billing & Subscriptions" asked questions.

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How do I dispute a charge?
Can I get a refund?
Why has the pricing changed?
What is your refund policy?
Why was my credit card declined?
Why were we charged a different amount than is listed on our invoice?
What is the advantage of an annual plan versus a monthly plan?
I only need to use the service for a certain number of months.
Do you offer discounts to nonprofits?
Where can I find my invoices?
How much do Enterprise plans cost?

Terms of Service & Privacy Policy

Below you'll find some of the most "Terms of Service & Privacy Policy" asked questions.

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Do I sign a contract when I sign up?