Help Center

General

Below you'll find some of the most "General" asked questions.

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What is a domain license?
How do I unsubscribe my plan?
What happens if I unsubscribe my plan?
What does 'limited usage' mean?
How has my event already exceeded its limits?
What is a soft / hard limit?
Do you offer discounts to nonprofits?
How do I cancel my account?
Can an account be shared?
When do months reset?
What is an 'event'?
What is an 'event download'?
What is a ‘calendar’?
What is a 'subscriber'?
What is an ‘API request’?
How often do updates to my subscription calendars sync with my subscribers' calendars?
How do I un-follow a calendar?
Why aren't reminders working for events in my calendars?
Why is my event being added to the wrong calendar service?

Manage Account

Below you'll find some of the most "Manage Account" asked questions.

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What happens if I forget to add my domain?
I use AddEvent on a SaaS platform and don't want to add domains manually.
How do I upgrade from a Hobby plan?

Billing & Subscriptions

Below you'll find some of the most "Billing & Subscriptions" asked questions.

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How do I dispute a charge?
Can I get a refund?
Why has the pricing changed?
What is your refund policy?
Why was my credit card declined?
Why were we charged a different amount than is listed on our invoice?
What is the advantage of an annual plan versus a monthly plan?
I only need to use the service for a certain number of months.
Do you offer discounts to nonprofits?
Where can I find my invoices?
How much do Enterprise plans cost?

Terms of Service & Privacy Policy

Below you'll find some of the most "Terms of Service & Privacy Policy" asked questions.

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Do I sign a contract when I sign up?