Wednesday, September 22, 1:00pm - 2:15pm (EDT)
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DEVELOPING TALENT BEYOND THE BOARDROOM (25 MINS)
72% of organizations attribute absence of coaching as a reason for leaders lacking critical leadership competencies. So, how do organizations give their talent the skills and abilities that lets them, and their organization, thrive in a digital world? Come learn how leading organizations are turning to personalized virtual coaching to help address leadership blindspots and develop talent beyond just those in the boardroom.
TACKLING THE SKILLING AGENDA (25 MINS)
The pandemic identified that the skilling agenda for enterprises needed to be a strategic imperative. Those organizations lacking a strategic skills initiative experienced slower times to market, higher frequency of churn, and lower customer satisfaction, just to name a few. Attend this session, to hear how to rebuild and reskill the workforce so it’s more resilient and better able to meet future challenges and opportunities.
PROTECTING YOUR BRAND AND YOUR WORKFORCE (25 MINS)
These days, the changing regulatory environment around workplace harassment is something every organization needs to consider. It’s no wonder why workplace harassment is a common stressor for human resources leadership. Join this session to understand how different organizations are addressing the growing need for anti-harassment training; not only to protect their brand, but also to align with their corporate values.
WINNING THE HEARTS AND MINDS OF YOUR LEARNERS AND YOUR CUSTOMERS (25 MINS)
The customer is always right. This is a key lesson when it comes to customer relations. However, increasing customer satisfaction and NPS is easier said than done. In this session, discover various ways to win the hearts and minds of your learners and your customers. From leveraging marketing mindsets and tactics, to customized learning programs that build customer service reps’ skills in areas such as problem-solving, there are many routes to not only meet, but exceed customers’ expectations.
David Meerman Scott, Marketing Strategist, Entrepreneur, Investor, Advisor, Author
Global Knowledge, firstname.lastname@example.org