Sunday, July 30, 9:00am - 10:00am (EDT)
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Jonathan Schulman, CeXperentia
Do you know what your customers think about your store? Not having a clear and intentional Customer Experience program is like throwing money down the drain. It's no coincidence that the most successful businesses have excellent Net Promoter Scores. These companies understand the importance of keeping their customers satisfied in order to increase their profits. Join us to discover proven strategies for uncovering the voice of your customer and building a loyal fan base.
Hosted by the Home Furnishings Association
Las Vegas Market - B1050 - HFA Resource Center
Kaprice Crawford, kcrawford@nahfa.org