Wednesday, February 28, 7:30am - 8:00am (CST)
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24h
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Ensuring responsible AI usage in the contact centre has become a critical concern for brands trying to take advantage of the latest advancements in this game-changing technology. In this session, we will dive into the ethical challenges associated with deploying large language models (LLMs) and generative AI in the contact centre. The discussion will focus on:
Speakers’ Forum in Hall 2
Maddi Harris, maddi.harris@talkdesk.com