Talkdesk English Session at CCW Berlin: Navigating Responsible AI in the Contact Center: Balancing Innovation and Ethics

Wednesday, February 28, 8:30am - 9:00am (EST)

Time shown in-04:00 America, New York

Ensuring responsible AI usage in the contact centre has become a critical concern for brands trying to take advantage of the latest advancements in this game-changing technology. In this session, we will dive into the ethical challenges associated with deploying large language models (LLMs) and generative AI in the contact centre. The discussion will focus on:

Transparency, bias mitigation, privacy, and customer consent
Best practices for integrating GenAI responsibly
Balancing innovation and ethics

Join this session to find out how you can maximise the benefits of AI in the contact centre, while ensuring a safe and ethical customer experience.

Add to Calendar 2024/02/28 14:30:00 2024/02/28 15:00:00 Europe/Prague Talkdesk English Session at CCW Berlin: Navigating Responsible AI in the Contact Center: Balancing Innovation and Ethics Ensuring responsible AI usage in the contact centre has become a critical concern for brands trying to take advantage of the latest advancements in this game-changing technology. In this session, we will dive into the ethical challenges associated with deploying large language models (LLMs) and generative AI in the contact centre. The discussion will focus on:

Transparency, bias mitigation, privacy, and customer consent
Best practices for integrating GenAI responsibly
Balancing innovation and ethics

Join this session to find out how you can maximise the benefits of AI in the contact centre, while ensuring a safe and ethical customer experience. Speakers’ Forum in Hall 2 false MM/DD/YYYY 30 OPAQUE aRbpeVyWczxBHkWNQmvU139569

Speakers’ Forum in Hall 2

Maddi Harris, maddi.harris@talkdesk.com

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