Redefining Customer & Employee Engagement

Wednesday, November 25, 2:40pm - 3:20pm (GMT)

Things have dramatically changed – working from home, increased activity online, more calls and at different times, greater adoption of self-service and additional channels. Find out how you need to adapt to keep pace with what consumers and employees want and need.

In this session, we will be joined by Patrick Dinsmore, Head of Planning, Npower who they have risen to the challenges of the distributed workforce.

Add to Calendar 2020/11/25 14:40:00 2020/11/25 15:20:00 Europe/London Redefining Customer & Employee Engagement Things have dramatically changed – working from home, increased activity online, more calls and at different times, greater adoption of self-service and additional channels. Find out how you need to adapt to keep pace with what consumers and employees want and need.

In this session, we will be joined by Patrick Dinsmore, Head of Planning, Npower who they have risen to the challenges of the distributed workforce.
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Wednesday, November 25, 2:40pm - 3:20pm (GMT)

https://verintengageonline.com/the-event-main-stage