Tuesday, January 17, 10:15am - 11:00am (EST)
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We’re all human: Creating a culture of compassion in the contact center
“Let me speak to your manager! I’m not happy!” Been there, said that. But what about the people on the other side of the line? We all want to be heard, understood, and helped. That is compassion. It goes beyond empathy.
Join Talkdesk and CX executives from Serta Simmons Bedding, Tuft & Needle, Humach and Massage Envy in a conversation about creating a virtuous circle of compassion:
NRF - Expo, Level 1, Expo Stage 1