RAG TV S3E5: Successful Root Cause Analysis

Bartek Bukowski, Governance and Insights Manager for the Business Assurance function in BT, joins regular presenters Eric Priezkalns and Lee Scargall to discuss the challenge of performing a thorough root cause analysis (RCA) and then ensuring issues do not recur.

There are plenty of methods that have been developed to pursue RCA, but what sounds good in theory is often difficult to deliver in practice. Bartek can talk at length about those methods, but it is also important to understand how to adapt them to real circumstances, and then to make a persuasive argument for change that can overcome the resistance that will be expressed by employees who would simply prefer to continue doing their job the same way as before.