Showcasing QA Value with CX-Focused Testing

This webinar will be recorded and you will receive the recording of the webinar after 24-48 hours after the webinar's conclusion.

A lot of work, technology, and innovation goes into continually offering a good customer experience. But one negative experience can undo all that hard work, lowering customer satisfaction and negatively impacting company revenue.

In this webinar, we will share data from the annual State of the Digital Customer Experience Survey to shed light on how critical CX is to your business, how to connect QA activities to better CX, and showcase the value that the QA organization provides. After all, quality is judged by your customers.

Attendees will hear:

• Why digital CX is so important to your company leadership
• What top-performing organizations are investing in to improve DCX
• Strategies you can implement to impact CX
• How top customer-centric brands are building strong relationships with customers