From call queues to AI agents: HumanN’s CX reinvention

Wednesday, June 11, 2:00pm - 2:45pm (EDT)

Time shown in-05:00 America, New York

What happens when a fast-growing retail brand hands over service tasks to agentic AI?

In this session, HumanN shares how it's using AI agents to elevate customer experience, automate autonomously, and free up customer service representatives for what matters most. You’ll get a behind-the-scenes look at how the team shifted from scripts and queues to AI-led service that adapts, personalizes, and performs.

Hear what they learned, what surprised them, and what they'd do differently.

What “agentic AI” really means in a retail contact center
How HumanN automated 65% of chat interactions
What it takes to go from pilot to impact fast
Lessons on balancing AI and human agents in a real-world retail environment

Add to Calendar 2025/06/11 11:00:00 2025/06/11 11:45:00 America/Los_Angeles From call queues to AI agents: HumanN’s CX reinvention

What happens when a fast-growing retail brand hands over service tasks to agentic AI?

Hear what they learned, what surprised them, and what they'd do differently.

What “agentic AI” really means in a retail contact center
How HumanN automated 65% of chat interactions
What it takes to go from pilot to impact fast
Lessons on balancing AI and human agents in a real-world retail environment

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Chelsea Junget, chelsea.junget@talkdesk.com

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