How The Rise Of AI And Social Messaging Has Driven Seamless Retail Experiences

Tuesday, April 7, 1:00pm - 2:00pm (EDT)

Time shown in-04:00 America, New York

Please use the link below to access the webcast up to 15 minutes before the start time:
https://event.on24.com/wcc/r/2234352/120F8005DAA0A585E77C4B3AEB755B20

Shopper expectations have changed, and customer experience is a more important differentiator than ever. As a retailer, how are you adapting communication to align with shifts in your customer preferences?

Join Glenn Taylor, Senior Editor of Retail TouchPoints, and Alexandra Mack of Zendesk as they revisit Mack’s recent discussion with executives from LaCrosse Footwear and Magento Commerce. The recap will present findings from Magento’s Future is Now Report and Zendesk’s 2020 CX Trends Benchmark Report, showcasing retail’s top communication trends as brands strive to deliver seamless experiences across shopping channels, from web to mobile to in-store. The recap also will share a real-world example of how LaCrosse Footwear is scaling and increasing customer loyalty by integrating AI and self-service models with their e-Commerce platform.

In the session, you will learn about:
The rise of self-service and social messaging;
The shifts happening in customers' preferred communication channels; and
How apps and integrations drive efficiencies in customer support.

Add to Calendar 2020/04/07 13:00:00 2020/04/07 14:00:00 America/New_York How The Rise Of AI And Social Messaging Has Driven Seamless Retail Experiences Please use the link below to access the webcast up to 15 minutes before the start time:
https://event.on24.com/wcc/r/2234352/120F8005DAA0A585E77C4B3AEB755B20

Shopper expectations have changed, and customer experience is a more important differentiator than ever. As a retailer, how are you adapting communication to align with shifts in your customer preferences?

Join Glenn Taylor, Senior Editor of Retail TouchPoints, and Alexandra Mack of Zendesk as they revisit Mack’s recent discussion with executives from LaCrosse Footwear and Magento Commerce. The recap will present findings from Magento’s Future is Now Report and Zendesk’s 2020 CX Trends Benchmark Report, showcasing retail’s top communication trends as brands strive to deliver seamless experiences across shopping channels, from web to mobile to in-store. The recap also will share a real-world example of how LaCrosse Footwear is scaling and increasing customer loyalty by integrating AI and self-service models with their e-Commerce platform.

In the session, you will learn about:
The rise of self-service and social messaging;
The shifts happening in customers' preferred communication channels; and
How apps and integrations drive efficiencies in customer support. https://event.on24.com/wcc/r/2234352/120F8005DAA0A585E77C4B3AEB755B20 false MM/DD/YYYY 15 OPAQUE aCvRlUAkOzmkUWYKZmUj30117

https://event.on24.com/wcc/r/2234352/120F8005DAA0A585E77C4B3AEB755B20

Retail TouchPoints, rtpdigitalevents@retailtouchpoints.com

Link: