Friday, August 21, 1:30pm - 2:30pm (EDT)
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IVR systems have helped pioneer voice assistances and conversation design for decades. In this workshop, we sit down with Stuart Silverstein – the Director of Service Design at AIG to talk about his experience in conversation design, how he thinks about bot and voice experiences, and how it ties into the future of IVR system design.
Emily Lonetto, firstname.lastname@example.org