Solutions
Add to Calendar on an iPhone - fails to load
Published May 5th, 2021 by Michael Nilsson
In some cases, your users might report to you that their "Add to Calendar" functionality isn't working as expected on the Apple device.
On iOS, Apple offers developers a Chromeless browser to embed into their iOS apps. There are two browser types on iOS - the one Apple is using in their Safari browser, and one other can use. Depending on how good "friends" the companies are with Apple, they allow them to use their "good" browser. For instance, Twitter is using the "good" browser, Google Chrome and similar apps are not.
The other browser (the one used by many apps like Office 365, Facebook, Facebook Messenger, Google Chrome, etc.) is stripped from all default functionality. That means when your users try to add the event to their calendar, they start downloading an event file, and then nothing happens. The normal behavior would be that it invoked the default calendar app and added the event to the calendar. Unfortunately, that's not possible with the Chromeless browser.
In order to work around this issue, we're subscribing the user to the event instead. That works in most cases. It's not "pretty", but it's our effort to make it work. We only try to subscribe to the event in case we can detect the Chromeless browser. And in order to let the users know, we show an initial message/warning "If this event fails to load, please "Open the page in Safari."
Related articles
- How to create an event
This guide explains how to create an event in the AddEvent Dashboard. Creating events allows you to share events with your users and get those events onto their calendars. Events live within your calendar(s).Creating an eventThere are two different ways to create a new event in the Dashboard:The ...
- How to un-follow a calendar
Unsubscribing from a calendar is quick and easy, but the process depends on which calendar service you use.To unsubscribe using Apple Calendar (on an iPhone):Method #1 (iOS >= 10)Go to the Settings app and select 'Mail'Go to 'Accounts'Go to Subscribed CalendarsSelect the calend...
- How often do my calendar / events update in subscribers' calendars?
When your users follow your subscription calendar, a unique URL for your calendar is stored in the user's calendar client (Google Calendar, Outlook, Exchange, Apple Calendar, etc). That unique URL is regularly requested by that calendar client in order to sync with your subscription calendar....
- How to remove third-party app access in Outlook Calendar
When you use any of our add to calendar functionalities, you connect and grant access to our app at Microsoft to insert the event. To revoke that access (and that goes for any services you might have granted access to in the past), follow the numbered steps below: Head to account.micros...
- What is an "event-add"?
Our system records an 'event-add' each time someone clicks an add-to-calendar button or link to add your event to their calendar, and our servers receive that request.
Can’t find what you’re looking for?
Contact support