Solutions
How to dispute a charge
Reviewed April 8th, 2021 by Michael Nilsson
If you believe you have been charged in error, please reach out to support using the contact form.
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- Can I get a refund?
No, we do not offer refunds or credits for subscription charges. This policy is outlined in our Terms of Service, Section 5: Cancellation and Termination of Service.
- What is your refund policy?
Refunds will not be provided for any subscriptions, and we do not provide credit, refunds, or prorated billing for subscriptions that are canceled mid-month. In such a circumstance, you will continue to have access to your subscription until the end of the billing cycle. For more information, ple...
- Why was my credit card declined?
If your credit card was declined, it means that your bank or credit card vendor declined the payment request. Unfortunately, banks don't provide any insight into why they're declining a payment. This is annoying for everyone, and there's nothing we can do on our end to fix this issue ...
- Do you offer discounts to nonprofits?
We are pleased to offer nonprofits a 50% discount on our Small Business annual plan. To begin this process, please signup for a Hobby account and send an email to sales@addevent.com specifying the email address associated with the Hobby account. Please also include your 501(c)(3) status/form.Once...
- Why was I charged a different amount than is listed on the invoice?
AddEvent only charges the exact amount stated on the invoice. Our credit card processor is currently located in Ireland, and the extra fee is a small international charge that is sometimes applied by banks or credit card vendors. The fee isn't charged by us but rather by your bank or credit c...
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