Has Covid-19 increased the divide between the retailers - those who invested in technology innovation vs those who did not?

Many retailers who invested in technology solutions to innovate ahead of time have seen the organizations reap the benefits at the time Covid-19 struck. What does it mean for future direction and would that translate into increased spend in technology spends? How do the CIO’s in Retail companies embrace innovation and what are the next steps to stay relevant ? How can IT services, solution and product companies change their service offerings?

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