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DTSTART:20241103T010000
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DTSTART;TZID=America/New_York:20190919T120000
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SUMMARY:Moving Beyond BOPIS Basics By Expanding Fulfillment Options
DESCRIPTION:Please use the link below to access the webcast up to 15 minutes before the start time: \n\nhttps://event.on24.com/wcc/r/2070806/566A63827E6FC9975C144AD28D9A6725\n\nShoppers have shown widespread enthusiasm for Buy Online/Pick Up In-Store (BOPIS)\, but many retailers are realizing that the first iterations of these services are not meeting customer expectations. Pickup processes have not been standardized\, and retailers are still struggling to make fulfillment an integrated element in the BOPIS process. Additionally\, few of these initial deployments have been “future-proofed” to handle higher volumes and rising customer demands for convenient pickup options.\n\nExpanded fulfillment options\, including automated locker solutions that can provide shoppers with secure 24/7 access to their orders\, will be a key element in the move to a more advanced “BOPIS 2.0.” Multiple fulfillment options:\n\n• Allow customers to get orders when/where/how they want\;\n\n• Standardize the process and provide a consistent CX\;\n\n• Provide speed and convenience for customers\; and\n\n• Leverage the store location and free-up employees’ time.\n\nThis Retail TouchPoints web seminar\, part of the Retail Strategy & Planning series\, will discuss how an array of fulfillment options can help them meet both their key BOPIS objectives: improving customer satisfaction and further automating store operations for maximum efficiency. The webinar will reveal how retailers should be planning for the future of BOPIS\, using tools that provide them with the flexibility to handle higher order volumes\, a wider range of package sizes and types\, and consumers’ desire for convenience and security.
X-ALT-DESC;FMTTYPE=text/html:Please use the link below to access the webcast up to 15 minutes before the start time:
https://event.on24.com/wcc/r/2070806/566A63827E6FC9975C144AD28D9A6725
Shoppers have shown widespread enthusiasm for Buy Online/Pick Up In-Store (BOPIS), but many retailers are realizing that the first iterations of these services are not meeting customer expectations. Pickup processes have not been standardized, and retailers are still struggling to make fulfillment an integrated element in the BOPIS process. Additionally, few of these initial deployments have been “future-proofed” to handle higher volumes and rising customer demands for convenient pickup options.
Expanded fulfillment options, including automated locker solutions that can provide shoppers with secure 24/7 access to their orders, will be a key element in the move to a more advanced “BOPIS 2.0.” Multiple fulfillment options:
• Allow customers to get orders when/where/how they want;
• Standardize the process and provide a consistent CX;
• Provide speed and convenience for customers; and
• Leverage the store location and free-up employees’ time.
This Retail TouchPoints web seminar, part of the Retail Strategy & Planning series, will discuss how an array of fulfillment options can help them meet both their key BOPIS objectives: improving customer satisfaction and further automating store operations for maximum efficiency. The webinar will reveal how retailers should be planning for the future of BOPIS, using tools that provide them with the flexibility to handle higher order volumes, a wider range of package sizes and types, and consumers’ desire for convenience and security.
LOCATION:https://event.on24.com/wcc/r/2070806/566A63827E6FC9975C144AD28D9A6725
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