The critical human element in the race to resilience

Tuesday, October 26, 11:30am - 12:00pm (EDT)

Time shown in-04:00 America, New York

Resilience and agility are two words we’ve heard repeated many times over the past 18 months. But the race to resilience really comes down to a question every business leader should be asking themselves: How do we remain relevant in a world where there will always be disruptive events and challenges? In this live session Carl Boutet, business strategist and executive advisor, will discuss how organizations can better anticipate, react and prepare to optimize their competitive advantage. Carl’s work with global and local brands from the retail ecosystem--including Costco Wholesale, Rogers and Salesforce--has clearly demonstrated that while technology is certainly a critical component to winning, organizations also need to be thinking about how they can invest in differentiation through their people. Technology can replace employees who function as order takers, but it can’t replace delivering the rich human experiences that create additional margin and keep customers coming back. During this high-energy session, Carl will challenge you to think differently about the role of your frontline people in the race to resilience, and he’ll leave time at the end to answer your burning questions about disruption, technology and the human element.

Speaker
Carl Boutet, Chief Strategist & Executive Advisor, Studio Rx

Add to Calendar 2021/10/26 11:30:00 2021/10/26 12:00:00 America/Toronto The critical human element in the race to resilience Resilience and agility are two words we’ve heard repeated many times over the past 18 months. But the race to resilience really comes down to a question every business leader should be asking themselves: How do we remain relevant in a world where there will always be disruptive events and challenges? In this live session Carl Boutet, business strategist and executive advisor, will discuss how organizations can better anticipate, react and prepare to optimize their competitive advantage. Carl’s work with global and local brands from the retail ecosystem--including Costco Wholesale, Rogers and Salesforce--has clearly demonstrated that while technology is certainly a critical component to winning, organizations also need to be thinking about how they can invest in differentiation through their people. Technology can replace employees who function as order takers, but it can’t replace delivering the rich human experiences that create additional margin and keep customers coming back. During this high-energy session, Carl will challenge you to think differently about the role of your frontline people in the race to resilience, and he’ll leave time at the end to answer your burning questions about disruption, technology and the human element.

Speaker
Carl Boutet, Chief Strategist & Executive Advisor, Studio Rx https://explore.axonify.com/axonicomlive2021?utm_medium=calendar&utm_source=digital%20event&utm_campaign=axonicom-live-2021 false MM/DD/YYYY 30 OPAQUE aYWztBaOSzqFWIRnXmQX96933

https://explore.axonify.com/axonicomlive2021?utm_medium=calendar&utm_source=digital%20event&utm_campaign=axonicom-live-2021

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