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How Organisations use Customer or Employee Experience to make an impact:
Customer experience and employee experience are gaining more and more strategic importance. Some CEOs are already aligning their key performance indicators and metrics for corporate success with the customer and employee experience benchmarks. What do Customer Experience (CX) and Employee Experience Programs (EX) of successful companies look like today?
Hotel Schweizerhof- Bahnhofplatz 7 - 8001 Zürich - Room: Salon
Qualtrics Team, success@qualtrics.com