Join Qualtrics CX expert Dr. Elizabeth ErkenBrack, and VP of Consulting at Walker, Troy Powell, to discover how your customer experience can deliver a competitive advantage that delights customers and inspires employees.
You’ll learn how to:
- Recognize the emerging 2022 trends in CX, and identify the 8 trends all customers are focused on
- Address common challenges and blind spots in your CX programs
- Ensure your CX programs are delivering the best results and identify the next steps for quick wins
Bring your experiences, questions, and best practices to share. You’ll be joined by other CX leaders and professionals for a conversation about what customers are demanding in exchange for their loyalty and share of wallet.
Agenda - October 4, 2022 at Gallery Pastry Bar
3:00pm PT
Doors open, check-in begins
3:15pm PT
CX trends overview and discussion, led by Elizabeth ErkenBrack
Walkers “Customers 2030” preview and discussion, led by Troy Powell
4:45 - 6:00pm CT
Macaron Decorating, Happy Hour and Networking