Maintaining customer loyalty and growth in uncertain times

Staying close to customers is essential amid the uncertainty of rising interest rates that is impacting regional banks and credit unions. Focusing and connecting to customers by listening, consolidating, and holistically analyzing feedback across all customer interactions are key to providing the personalized services that customers have traditionally valued from their neighborhood financial institutions.

Join other experience management leaders to learn how experience management will help you achieve customer loyalty and growth by capturing the whole voice of the customer. 

Why attend?

• Understand what's happening in the regional and mid-market banking space since the collapse of Silicon Valley Bank and how banks in this segment can continue to retain customers
• Learn about the importance of customer journeys, omnichannel tracking of customer experiences in developing the personalization necessary to retain customers
• Network with your fellow customer experience leaders

Agenda
2:30-3:00 PM CT – Arrival & check-in

3:00-3:15 PM CT – Welcome

3:15-4:00 PM CT – Insights from our Financial Services Industry Advisory Team team ft. Nizar Mohamed

4:00-4:30 PM CT – Stories on how Qualtrics customers are rising to the challenge through people, process, & technology ft. Yuma Kennedy

4:30-6:00 PM CT – Networking reception