CX & AI Roundtable - London #2

Join us for an exclusive Customer Experience Innovation and AI Roundtable — an invitation-only session bringing together a select group of CX leaders for a day of open dialogue, product immersion, and hands-on collaboration with the Qualtrics product team. You'll hear directly from our CX and AI Product Managers on the capabilities available to you today, get an exclusive look at what's coming next on the roadmap, and have a direct voice in shaping near-term development priorities. The afternoon shifts into co-creation mode, with breakout sessions, concept testing, and the opportunity to activate early-access features live within your own environment. This is a rare opportunity to go behind the scenes, connect with peers, and influence the future of the Qualtrics platform. Please select one of the three available dates to register your place.

About the hosts:

• Sara Kwon is a CX Product Manager, owning Qualtrics Assist CX and other CX AI Insights. 
• Leanne Thorson is a CX Product Manager. Her recent launches include CX Programs and the Journey builder agent.
• Kristi Kelly is an AI Product Manager. Kristi develops the AI platform that enables our insights features like Qualtrics Assist, Insights Explorer, Analyst Agent, and more. 

• Welcome & Breakfast
  • Kick off the day, connect with peers, and fuel up for an exciting day of collaboration.
• Customer Feedback Forum
  • An open floor for you to share your CX and AI experiences, successes, and feedback with our product team.
• Elevating Your CX Programme: Current Capabilities & Future Roadmap
  • Maximising Value Today: A deep dive into the powerful CX and Qualtrics AI features currently available to help you drive insights.
  • Roadmap: Exclusive, live demonstrations of upcoming CX and AI features.
  • Shape Our Strategy: An interactive exercise where you tell us which upcoming features matter most to your business, directly influencing our near-term development.

• Lunch & Networking
• Your Priorities in Action
  • We will review the results of our morning prioritisation exercise together and host an open discussion on how these alignment goals support your business.
• Co-Design Breakout Sessions & Early Access
  • Go behind the scenes with our product teams for hands-on concept testing and feedback interviews.
  • Attendees may have the opportunity to activate exclusive pilot features and early-access tools live within their own environments.