Skills 101: Change Auditor | 10 Things Support Engineers Wish You Knew

Wednesday, October 7, 11:00am - 12:00pm (EDT)

When your team opens a Change Auditorsupport case, the goal is to get to the right answer as quickly as possible. Faster resolutions often depend on having the right details upfront, including logs, versions, scope, repro steps, and recent configuration changes.
In this Skills 101 session, we’ll share 10 practical tips from Change Auditor Supportto help your team reduce back-and-forth and keep cases moving.
We’ll cover:

The prep work that helps shorten Change Auditor cases, including logs, versions, scope, and repro steps
The configuration detailssupport commonly asks for and how to gather them
How to scope an issue clearly so support can understand impact and next steps faster
What “working as designed”means in a Change Auditor context
The escalation path, including when to ask, what to include, and how to keep a case moving

You’ll leave knowing how to provide stronger case details, reduce unnecessary back-and-forth, and help support get to the right resolution faster.

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Wednesday, October 7, 11:00am - 12:00pm (EDT)

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Add to Calendar 2026/10/07 11:00:00 2026/10/07 12:00:00 America/New_York Skills 101: Change Auditor | 10 Things Support Engineers Wish You Knew When your team opens a Change Auditorsupport case, the goal is to get to the right answer as quickly as possible. Faster resolutions often depend on having the right details upfront, including logs, versions, scope, repro steps, and recent configuration changes.
In this Skills 101 session, we’ll share 10 practical tips from Change Auditor Supportto help your team reduce back-and-forth and keep cases moving.
We’ll cover:

The prep work that helps shorten Change Auditor cases, including logs, versions, scope, and repro steps
The configuration detailssupport commonly asks for and how to gather them
How to scope an issue clearly so support can understand impact and next steps faster
What “working as designed”means in a Change Auditor context
The escalation path, including when to ask, what to include, and how to keep a case moving

You’ll leave knowing how to provide stronger case details, reduce unnecessary back-and-forth, and help support get to the right resolution faster. https://teams.microsoft.com/l/meetup-join/19%3ameeting_NjdjZjI3MjQtNDE0Ny00ZDg0LWI1OGUtZjAzZjU0MzQxMmMw%40thread.v2/0?context=%7b%22Tid%22%3a%2291c369b5-1c9e-439c-989c-1867ec606603%22%2c%22Oid%22%3a%220f9c725c-9fbb-4ad0-9e57-fad1b78fefdf%22%7d Jessica DePassquallo Jessica.Depassquallo@quest.com false 30

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The prep work that helps shorten Change Auditor cases, including logs, versions, scope, and repro steps
The configuration detailssupport commonly asks for and how to gather them
How to scope an issue clearly so support can understand impact and next steps faster
What “working as designed”means in a Change Auditor context
The escalation path, including when to ask, what to include, and how to keep a case moving

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https://teams.microsoft.com/l/meetup-join/19%3ameeting_NjdjZjI3MjQtNDE0Ny00ZDg0LWI1OGUtZjAzZjU0MzQxMmMw%40thread.v2/0?context=%7b%22Tid%22%3a%2291c369b5-1c9e-439c-989c-1867ec606603%22%2c%22Oid%22%3a%220f9c725c-9fbb-4ad0-9e57-fad1b78fefdf%22%7d