Coffee with Qualtrics: Turning employee insights into operational ROI

In complex, operationally-intensive industries, the distance between the boardroom and the frontline is often measured in more than just miles, it’s measured in lost data and missed opportunities. While operational excellence is the ultimate goal, it is frequently treated as a mechanical or logistical challenge, overlooking the single most important variable: the people executing the work.

The reality is that employee behaviors, from the factory floor to the field, are the primary drivers of your most critical KPIs. Yet, many organizations still struggle to bridge the information chasm between their corporate strategy and their deskless workforce.

Join this session to learn:

• Reaching the deskless workforce: How to capture quality feedback from shift workers, field techs, and floor staff without a corporate email or a desk.
• Employee experience as a leading indicator: How to map experience data against operational KPIs like productivity, safety incidents, and error rates to find the workforce levers that drive the highest ROI.
• Moving beyond the annual survey: Why census surveys are too slow for 2026, and how ongoing listening helps you sense gaps in real time and trigger targeted interventions the moment they're needed.
• Personalized insights at scale: How to use AI-driven analysis to deliver specific guidance that helps leaders retain top talent and resolve bottlenecks before they impact the team.