Qualtrics Live Demo: Turn churn signals into action

Thursday, December 3, 12:00 PM – 12:30 PM (EST)

Link:

Time shown in -05:00 America, New York

Every customer’s next decision is revenue. The moments that shape it, like a frustrating service visit, a billing complaint, or a callback that comes too late, rarely reach the people who can do something about them. That is the experience gap, and it is quietly expensive.

The XM Institute’s 2026 Consumer Experience Trends Report found that 47% of bad experiences lead customers to reduce or stop spending. Winning a new customer can cost up to five times more than keeping an existing one. And with six or more touchpoints in the average journey, every interaction is a chance to win or lose the customer.

See how Qualtrics Experience Management helps you act on the signals that predict churn, before they become cancellations.

Add to Calendar 2026/12/03 12:00:00 2026/12/03 12:30:00 America/New_York Qualtrics Live Demo: Turn churn signals into action Every customer’s next decision is revenue. The moments that shape it, like a frustrating service visit, a billing complaint, or a callback that comes too late, rarely reach the people who can do something about them. That is the experience gap, and it is quietly expensive.

The XM Institute’s 2026 Consumer Experience Trends Report found that 47% of bad experiences lead customers to reduce or stop spending. Winning a new customer can cost up to five times more than keeping an existing one. And with six or more touchpoints in the average journey, every interaction is a chance to win or lose the customer.

See how Qualtrics Experience Management helps you act on the signals that predict churn, before they become cancellations. https://event.on24.com/wcc/r/5554557/CB77011AA0A46F32D97B6C38174C080A Qualtrics Team success@qualtrics.com false 10

https://event.on24.com/wcc/r/5554557/CB77011AA0A46F32D97B6C38174C080A

Qualtrics Team, success@qualtrics.com