RSVP: Rewriting the Rules of Patient Engagement and Experience

Effective engagement, communication, and accessibility have never been more pivotal to achieving superior patient outcomes and satisfaction. As policy expectations around patient-centered care continue to evolve, healthcare organizations are being held to higher standards of responsiveness, inclusivity, and digital accessibility. Additionally, the competitive landscape increasingly rewards those who can demonstrate measurable improvements in engagement, retention, and health outcomes. Leaders must implement innovative strategies and tools that enhance patient interaction from initial access and navigating care to engaging families, preserving a safe and satisfying experience, and optimizing post-discharge follow-up.

This Session Will Examine:

• Building a Foundation for Patient Access and Navigation: Strategies for utilizing digital platforms to streamline the patient experience and offer real-time support.
• Personalizing Patient Communication: Best practices for leveraging AI and data analytics to tailor communication and education materials to the specific needs, preferences, and health literacy levels of each patient.
• Engaging Families in the Care Process: Approaches for integrating family members and caregivers into the patient's care journey through shared access to digital health records, care plans, and communication tools.
• Maximizing Post-Discharge Engagement: Techniques for utilizing follow-up communication tools, such as automated messaging and telehealth check-ins, to support patients post-discharge, encourage adherence to care plans, and reduce readmission rates.
• Integrating Feedback Loops for Continuous Improvement: Implementing mechanisms for collecting and analyzing patient feedback on their healthcare experience, using insights to drive continuous improvements in engagement and communication strategies.