Retail CX Trends 2021: New CX for a New World

Friday, April 9, 12:00pm - 1:00pm (EDT)

Time shown in-04:00 America, New York

Please use the following link to access the session up to 15 minutes prior to the event start time:
https://event.on24.com/wcc/r/3065210/FB1DE13BFFF34CBC74DBB7F8CBB20190

In 2020, retail and ecommerce companies faced exceptional challenges and reported major disruptions to the way they work.

•84% implemented new tools or processes
•44% managed remote staff
•37% had to lay off employees

Zendesk’s third annual Customer Experience Trends report gathered data from 90,000 companies and fused it with global survey findings from customers, agents and business leaders. During this fireside-chat style session, we will look at these customer experience insights to see how they directly impact retailers’ bottom line. Key takeaways will include:

•How to create an innovative CX strategy for retail;
•Concrete ways to adapt and grow revenue; and
•The top five CX trends for retail.

Add to Calendar 2021/04/09 12:00:00 2021/04/09 13:00:00 America/New_York Retail CX Trends 2021: New CX for a New World Please use the following link to access the session up to 15 minutes prior to the event start time:
https://event.on24.com/wcc/r/3065210/FB1DE13BFFF34CBC74DBB7F8CBB20190

In 2020, retail and ecommerce companies faced exceptional challenges and reported major disruptions to the way they work.

•84% implemented new tools or processes
•44% managed remote staff
•37% had to lay off employees

Zendesk’s third annual Customer Experience Trends report gathered data from 90,000 companies and fused it with global survey findings from customers, agents and business leaders. During this fireside-chat style session, we will look at these customer experience insights to see how they directly impact retailers’ bottom line. Key takeaways will include:

•How to create an innovative CX strategy for retail;
•Concrete ways to adapt and grow revenue; and
•The top five CX trends for retail. https://event.on24.com/wcc/r/3065210/FB1DE13BFFF34CBC74DBB7F8CBB20190 false MM/DD/YYYY 15 OPAQUE aCvRlUAkOzmkUWYKZmUj30117

https://event.on24.com/wcc/r/3065210/FB1DE13BFFF34CBC74DBB7F8CBB20190

Retail TouchPoints, rtpdigitalevents@retailtouchpoints.com

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