Is Your Post-Purchase Process Enough in 2022?

Monday, March 21, 1:00pm - 2:00pm (EDT)

Time shown in-04:00 America, New York

Please use the following link to access the session up to 15 minutes prior to the event start time:
https://event.on24.com/wcc/r/3658704/7899FDF2F462A9882A281BAEE1BE2E4E

The most emotional part of the customer journey - the one after you click “buy,” offers vital opportunities for enhancing customer loyalty, paving the way for those all-important repeat purchases.

This session will inspire you to challenge standard post-purchase approaches with trends, insights and opportunities from hot-off-the-press research featuring 200 top retailers. Key takeaways will include:

•How retailers can benchmark their own post-purchase processes, identifying current gaps and opportunity areas;
•Examples of how leading retailers like Lidl and Bose have enhanced their post-purchase journeys through Operations Experience Management;
•Practical tips on how to turn your operational complexity into engagement opportunities with your customers

Add to Calendar 2022/03/21 13:00:00 2022/03/21 14:00:00 America/New_York Is Your Post-Purchase Process Enough in 2022? Please use the following link to access the session up to 15 minutes prior to the event start time:
https://event.on24.com/wcc/r/3658704/7899FDF2F462A9882A281BAEE1BE2E4E

The most emotional part of the customer journey - the one after you click “buy,” offers vital opportunities for enhancing customer loyalty, paving the way for those all-important repeat purchases.

This session will inspire you to challenge standard post-purchase approaches with trends, insights and opportunities from hot-off-the-press research featuring 200 top retailers. Key takeaways will include:

•How retailers can benchmark their own post-purchase processes, identifying current gaps and opportunity areas;
•Examples of how leading retailers like Lidl and Bose have enhanced their post-purchase journeys through Operations Experience Management;
•Practical tips on how to turn your operational complexity into engagement opportunities with your customers https://event.on24.com/wcc/r/3658704/7899FDF2F462A9882A281BAEE1BE2E4E false MM/DD/YYYY 15 OPAQUE aCvRlUAkOzmkUWYKZmUj30117

https://event.on24.com/wcc/r/3658704/7899FDF2F462A9882A281BAEE1BE2E4E

Retail TouchPoints, marketing@retailtouchpoints.com

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