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DTSTART:20261101T010000
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DESCRIPTION:Please use the following link to access the session up to 15 minutes prior to the event start time: \n\nhttps://event.on24.com/wcc/r/3658704/7899FDF2F462A9882A281BAEE1BE2E4E\n\nThe most emotional part of the customer journey - the one after you click “buy\,” offers vital opportunities for enhancing customer loyalty\, paving the way for those all-important repeat purchases.\n\nThis session will inspire you to challenge standard post-purchase approaches with trends\, insights and opportunities from hot-off-the-press research featuring 200 top retailers. Key takeaways will include:\n\n• How retailers can benchmark their own post-purchase processes\, identifying current gaps and opportunity areas\;\n\n• Examples of how leading retailers like Lidl and Bose have enhanced their post-purchase journeys through Operations Experience Management\;\n\n• Practical tips on how to turn your operational complexity into engagement opportunities with your customers
X-ALT-DESC;FMTTYPE=text/html:Please use the following link to access the session up to 15 minutes prior to the event start time: <br />https://event.on24.com/wcc/r/3658704/7899FDF2F462A9882A281BAEE1BE2E4E<br><br>The most emotional part of the customer journey - the one after you click “buy,” offers vital opportunities for enhancing customer loyalty, paving the way for those all-important repeat purchases.<br><br>This session will inspire you to challenge standard post-purchase approaches with trends, insights and opportunities from hot-off-the-press research featuring 200 top retailers. Key takeaways will include:<br><br>•How retailers can benchmark their own post-purchase processes, identifying current gaps and opportunity areas;<br />•Examples of how leading retailers like Lidl and Bose have enhanced their post-purchase journeys through Operations Experience Management;<br />•Practical tips on how to turn your operational complexity into engagement opportunities with your customers
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SUMMARY:Is Your Post-Purchase Process Enough in 2022?
DTSTART;TZID=America/New_York:20220321T130000
DTEND;TZID=America/New_York:20220321T140000
DTSTAMP:20260604T105254Z
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STATUS:CONFIRMED
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LOCATION:https://event.on24.com/wcc/r/3658704/7899FDF2F462A9882A281BAEE1BE2E4E
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