2026 Employee Trends: Energizing change meets shadow AI and frontline disconnect

Thursday, February 26, 12:00pm - 1:00pm (EST)

Time shown in-04:00 America, New York

Your workforce is splitting. Some employees are thriving under pressure, using AI to unlock new capabilities. Others have gone completely outside your channels—37% are relying exclusively on unauthorized tools. And your frontline workers are disconnecting at the exact moments customers need them most.

Join Qualtrics’ Chief Workplace Psychologist Benjamin Granger and Head of EX Advisory Services Marcus Wolf on February 26 for the most important hour you'll spend preparing for 2026. You'll get actionable frameworks, ask questions throughout, and leave with strategies you can implement the next morning.

You'll learn:

Which types of change drive employee engagement gains
Why employees are turning to unauthorized AI—and how to guide adoption
What's causing frontline experience to decline and how it impacts customers
The listening strategies that drove 40+ point engagement differences

Add to Calendar 2026/02/26 09:00:00 2026/02/26 10:00:00 America/Los_Angeles 2026 Employee Trends: Energizing change meets shadow AI and frontline disconnect Your workforce is splitting. Some employees are thriving under pressure, using AI to unlock new capabilities. Others have gone completely outside your channels—37% are relying exclusively on unauthorized tools. And your frontline workers are disconnecting at the exact moments customers need them most.

Join Qualtrics’ Chief Workplace Psychologist Benjamin Granger and Head of EX Advisory Services Marcus Wolf on February 26 for the most important hour you'll spend preparing for 2026. You'll get actionable frameworks, ask questions throughout, and leave with strategies you can implement the next morning.

You'll learn:

Which types of change drive employee engagement gains
Why employees are turning to unauthorized AI—and how to guide adoption
What's causing frontline experience to decline and how it impacts customers
The listening strategies that drove 40+ point engagement differences

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https://event.on24.com/wcc/r/5229247/C680C0EB5ABE22DD9C15D3D9979653E2

Qualtrics Team, success@qualtrics.com

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