This is the Way: Best Practices for Building a 5-Star Service Culture

Join us for a  60-minute webinar presented by Marcus King, PGA. The top value we golf professionals offer to our members, customers, and teams is ‘service.’ What does 5 Star Service look like for YOUR operation? Join us as we learn about golf hospitality, return on experience, moments of truth mapping, and how to create great service not just for your members and customers, but also your team.

This webinar will be held via Google Meet. Receive 1 PGA PDR or 1/2 AMP Education Credit for associates.

Marcus King, PGA, CCM, CCE has enjoyed a very fulfilling career in golf hospitality and has served as a PGA Director of Golf or a PGA General Manager at several great facilities:  operating Jackson Park Golf Course near where he grew up in Seattle, opening TPC Snoqualmie Ridge as the Head Golf Professional, preparing Wolf Creek Resort in Utah for the Winter Olympics, and returning to the Northwest to manage the private clubs of Fairwood, Sand Point, Overlake, and Sahalee Country Club.  Marcus is one of only six PGA members who are also Certified Club Managers and Certified Chief Executives in the world and enjoys bringing that wealth of knowledge and experience to the table in service to his fellow Golf Professionals. He was inducted into the PNW PGA Hall of Fame in 2022.

Sponsored by KJUS and Operation36 Golf