Connex Think Tank: Digital Patient Optimization:Redesigning Access, Experience, and Continuity

Thursday, April 23, 2:00pm - 2:50pm (EDT)

Time shown in-04:00 America, New York

Health systems have rapidly expanded digital access — portals, virtual care, AI triage, remote monitoring, automated scheduling — largely in response to consumer demand and competitive pressure. Too often, these tools have been layered onto legacy models rather than integrated into them, creating fragmentation, inconsistent documentation, and digital front doors that increase volume without improving continuity or cost structure. Digital maturity is no longer about feature count. It is about redesigning access as a coordinated enterprise system.
This Session Will Examine:

Digital Access as Enterprise Strategy: Front-door investment aligned with growth, loyalty, and competitive differentiation.
Continuity and Throughput Integration: Digital and in-person pathways operating as one coordinated system.
Workforce Realignment: Frontline role design supporting digital-first access and continuity.
Equity and Access Balance: Digital convenience advanced without widening literacy or broadband gaps.
Performance Measurement and Competitive Positioning: Retention, leakage reduction, and market impact beyond visit volume.

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Add to Calendar 2026/04/23 14:00:00 2026/04/23 14:50:00 America/New_York Connex Think Tank: Digital Patient Optimization:Redesigning Access, Experience, and Continuity Health systems have rapidly expanded digital access — portals, virtual care, AI triage, remote monitoring, automated scheduling — largely in response to consumer demand and competitive pressure. Too often, these tools have been layered onto legacy models rather than integrated into them, creating fragmentation, inconsistent documentation, and digital front doors that increase volume without improving continuity or cost structure. Digital maturity is no longer about feature count. It is about redesigning access as a coordinated enterprise system.
This Session Will Examine:

Digital Access as Enterprise Strategy: Front-door investment aligned with growth, loyalty, and competitive differentiation.
Continuity and Throughput Integration: Digital and in-person pathways operating as one coordinated system.
Workforce Realignment: Frontline role design supporting digital-first access and continuity.
Equity and Access Balance: Digital convenience advanced without widening literacy or broadband gaps.
Performance Measurement and Competitive Positioning: Retention, leakage reduction, and market impact beyond visit volume.

https://us06web.zoom.us/j/2237646017 false MM/DD/YYYY 30 OPAQUE aQmDahorwzEqfTexVmdO270788

Confirmed.

We've sent a confirmation email to your email address. Be sure to check your junk folder in case you haven't received the confirmation.

Digital Access as Enterprise Strategy: Front-door investment aligned with growth, loyalty, and competitive differentiation.
Continuity and Throughput Integration: Digital and in-person pathways operating as one coordinated system.
Workforce Realignment: Frontline role design supporting digital-first access and continuity.
Equity and Access Balance: Digital convenience advanced without widening literacy or broadband gaps.
Performance Measurement and Competitive Positioning: Retention, leakage reduction, and market impact beyond visit volume.

https://us06web.zoom.us/j/2237646017 false MM/DD/YYYY 30 OPAQUE aQmDahorwzEqfTexVmdO270788

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https://us06web.zoom.us/j/2237646017

Connex Partners, connex@connexpartners.com

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