Qualtrics Webinar: Rethinking complaints management in the age of AI

Complaints management continues to be challenging for financial institutions. Multiple regulators have their eye on customer complaints, fines are at significantly elevated levels, the operational cost of compliance has increased substantially, and handling complaints in a traditional way is both inefficient and risky. Join us to hear how a technology-enabled approach to complaints management can help ​financial institutions: 

• Analyze 100% of interactions for complaints by customers and any instances of behavior by any employee / company representative that goes against company or government rules.
• Automatically score, disposition and route each instance via tailored workflows.
• Understand and resolve complaint root cause quickly.
• Reduce regulatory exposure, improve experience, and reduce cost of complaints / compliance programs at the same time