Whole energy systems: Digital supporting people at #ENIC21

9:30 Welcome
Dr Richard Dobson, Practice Manager – Data Systems, Energy System Catapult

9:35 Digitisation of SCO database
Geoff Harle, Network Controller, Northern Gas Networks

9:50 A ‘one stop shop’ for welfare provision: Customer welfare decision tool
Engineers often encounter customers who could benefit from additional welfare support – especially those on the Priority Services Register (PSR). Working with Frazer-Nash, with support from the Energy Innovation Centre (EIC), Cadent has developed an innovative new tool for engineers to tailor welfare products and services for customers who might find themselves in a vulnerable situation. This removes the guesswork for engineers, giving operations teams confidence that they have supported someone in a vulnerable situation efficiently and based on robust evidence.
Vishal Dhanji, Innovation Project Manager – West Midlands, Cadent Gas

10:05 Panel
How can we ensure we don’t leave behind the non-digital native consumers?

Why do digital skills matter in the future of energy: what's the risk for people who are digitally excluded or don't have the skills to engage?
Are current consumer protections robust enough to handle the scale and pace of change when it comes to the digitalisation of energy?
What are the key points in the customer journey that industry and companies should be thinking about tackling?
What can we learn from other markets and countries?
Moderator:
Dhara Vyas, Head of Future Energy Systems, Citizens Advice
Panellists include:
Simon O’Loughlin, Stakeholder Engagement Manager and Consumer Vulnerability Lead, Scottish and Southern Electricity Networks
Jill Hendry, Partnerships Manager, Electricity North West

10:55 Wrap-up
Dr Richard Dobson, Practice Manager – Data Systems, Energy System Catapult

11:00 Interactive session featuring:

Deep dive discussions
Moderated break-out discussion groups on hot topics including:

Hydrogen storage mediums
Discussion leader: Courtney West, Graduate Project Officer, Energy Futures, SGN
Flexibility: what is needed to create end-to-end ecosystem from asset visibility to settlement?
Discussion leader: Stuart Fowler, Innovation Engineer, Western Power Distribution
Digital strategies
Moving innovation into the BAU: challenges and successful strategies
Live interactive sessions on the exhibition stands