Qualtrics Employee Experience Masterclass

8.30am  |  Registration & Networking Breakfast 

9am - 12pm |  Retaining employees in the Experience Economy: Mastering action on employee feedback
This session delves into the crucial relationship between providing a positive employee experience and retaining staff in today's experience-driven economy. It emphasises the importance of a robust feedback system as a tool for business growth, detailing how to collect, analyse, and act upon employee feedback effectively. The session provides best practices for establishing trustworthy feedback mechanisms and encourages maximising participation and transparency. It also explores the use of AI in processing feedback data and setting priorities, as well as how to transform feedback into strategic actions.

12pm - 1pm - Networking Lunch

1pm - 4pm |  Building your XM business case
The continued success of your experience programs relies on demonstrating the organisational value created by these investments. But here’s the catch: even if your employees and customers are happier as a result of your work, it can be difficult to effectively quantify or communicate the enormous ROI of experience management. Now’s the time to change all that. During this highly-interactive masterclass crafted by experts from the Qualtrics XM Institute, you will discover how to construct your business case for experience management.