In Person Event | Digital Experience Dublin

Discover the Art of the Possible with Digital CX

Customers don’t perceive digital channels the same way you do. They effortlessly jump from one digital channel to the next as part of their overall customer experience. They no longer distinguish between online and offline

Customers don’t perceive digital channels the same way you do. They effortlessly jump from one digital channel to the next as part of their overall customer experience. They no longer distinguish between online and offline.

To rise to the top in CX and improve digital customer experiences, you need to create personalised experiences that resonate across all your digital channels. With consumers continually evolving digital expectations , we’ll look at how you get laser-focused on the experiences that will help you retain customers and optimise your service delivery.

Join other Digital Leaders to share ideas, and learn how other businesses are designing experiences that deliver real ROI.

• Explore how superior customer experiences are the differentiating factor for brands during tough times
• Hear from our leading digital experience strategists and Qualtrics customers on how leaders navigate upheaval and continue to deliver in line with customers expectations
• Take a look at the technology that helps you to turn vast amounts of customer data into action
• Learn how you provide a customer experience that’s personalised at scale
• Discover more about Customer journey orchestration which by definition is the optimisation of your customer journey, utilising real-time insights into customer behaviour to make changes to each individual customer experience