Thursday, February 23, 3:30am - 9:30am (EST)
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Start 2023 on a strong note with this live, in-person workshop on the fundamentals of customer experience. Whether you’re taking your steps into CX, or your program needs a kick-start - this is the session for you.
Led by James Scutt of the Qualtrics XM Institute, the session will break down what CX means in 2023 and how the world’s leading brands are navigating tough times by doubling down on experience.
You’ll also hear from Katalin Fritz, Chief Customer Officer and People at Marley Spoon on how Marley Spoon is running their customer experience programme in 2023.
You’ll walk out of the masterclass knowing…
Spreespeicher Berlin: Room 2C Spreequartier, Stralauer Allee 2, 10245 Berlin, Deutschland
The Qualtrics Team, firstname.lastname@example.org