BEGIN:VCALENDAR
PRODID:-//AddEvent Inc//AddEvent.com v1.7//EN
VERSION:2.0
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:STANDARD
DTSTART:20261101T010000
RRULE:FREQ=YEARLY;BYDAY=1SU;BYMONTH=11
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
END:STANDARD
BEGIN:DAYLIGHT
DTSTART:20260308T030000
RRULE:FREQ=YEARLY;BYDAY=2SU;BYMONTH=3
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
END:DAYLIGHT
END:VTIMEZONE
BEGIN:VEVENT
DESCRIPTION:Please use the following link to access the session up to 15 minutes prior to the event start time: https://event.on24.com/wcc/r/3655228/17A747DB06CBF25D86E171FBD17E3682\n\nShoppers are asking for different ways to get support. Tired with emails that never get answered or take weeks for a response\, customers are looking for new ways to engage with companies —and they want it to be a personalized experience. The market is demanding more options for customer support\, and ways to get answers much quicker.\n\nIn this webinar\, Zendesk sits down with their customer to discuss how other support options can increase CSAT scores\, why social messaging (through Facebook and WhatsApp) is the new-age support option and why omnichannel service is important. Additionally\, you’ll learn how to:\n\nIncrease CSAT scores by 90+\;\n\nIncrease agent efficiency\; and\n\nImplement social messaging in your support strategy.
X-ALT-DESC;FMTTYPE=text/html:Please use the following link to access the session up to 15 minutes prior to the event start time: https://event.on24.com/wcc/r/3655228/17A747DB06CBF25D86E171FBD17E3682<br><br>Shoppers are asking for different ways to get support. Tired with emails that never get answered or take weeks for a response, customers are looking for new ways to engage with companies —and they want it to be a personalized experience. The market is demanding more options for customer support, and ways to get answers much quicker.<br><br>In this webinar, Zendesk sits down with their customer to discuss how other support options can increase CSAT scores, why social messaging (through Facebook and WhatsApp) is the new-age support option and why omnichannel service is important. Additionally, you’ll learn how to:<br />Increase CSAT scores by 90+;<br />Increase agent efficiency; and<br />Implement social messaging in your support strategy.
UID:1780571789addeventcom
SUMMARY:Proven Omnichannel Service Strategies From Retail Experts
DTSTART;TZID=America/New_York:20220324T120000
DTEND;TZID=America/New_York:20220324T130000
DTSTAMP:20260604T111629Z
TRANSP:OPAQUE
STATUS:CONFIRMED
SEQUENCE:0
LOCATION:https://event.on24.com/wcc/r/3655228/17A747DB06CBF25D86E171FBD17E3682
X-MICROSOFT-CDO-BUSYSTATUS:BUSY
BEGIN:VALARM
TRIGGER:-PT15M
ACTION:DISPLAY
DESCRIPTION:Reminder
END:VALARM
END:VEVENT
END:VCALENDAR