Proven Omnichannel Service Strategies From Retail Experts

Thursday, March 24, 12:00pm - 1:00pm (EDT)

Time shown in-04:00 America, New York

Please use the following link to access the session up to 15 minutes prior to the event start time: https://event.on24.com/wcc/r/3655228/17A747DB06CBF25D86E171FBD17E3682

Shoppers are asking for different ways to get support. Tired with emails that never get answered or take weeks for a response, customers are looking for new ways to engage with companies —and they want it to be a personalized experience. The market is demanding more options for customer support, and ways to get answers much quicker.

In this webinar, Zendesk sits down with their customer to discuss how other support options can increase CSAT scores, why social messaging (through Facebook and WhatsApp) is the new-age support option and why omnichannel service is important. Additionally, you’ll learn how to:
Increase CSAT scores by 90+;
Increase agent efficiency; and
Implement social messaging in your support strategy.

Add to Calendar 2022/03/24 12:00:00 2022/03/24 13:00:00 America/New_York Proven Omnichannel Service Strategies From Retail Experts Please use the following link to access the session up to 15 minutes prior to the event start time: https://event.on24.com/wcc/r/3655228/17A747DB06CBF25D86E171FBD17E3682

Shoppers are asking for different ways to get support. Tired with emails that never get answered or take weeks for a response, customers are looking for new ways to engage with companies —and they want it to be a personalized experience. The market is demanding more options for customer support, and ways to get answers much quicker.

In this webinar, Zendesk sits down with their customer to discuss how other support options can increase CSAT scores, why social messaging (through Facebook and WhatsApp) is the new-age support option and why omnichannel service is important. Additionally, you’ll learn how to:
Increase CSAT scores by 90+;
Increase agent efficiency; and
Implement social messaging in your support strategy. https://event.on24.com/wcc/r/3655228/17A747DB06CBF25D86E171FBD17E3682 false MM/DD/YYYY 15 OPAQUE aCvRlUAkOzmkUWYKZmUj30117

https://event.on24.com/wcc/r/3655228/17A747DB06CBF25D86E171FBD17E3682

Retail TouchPoints, marketing@retailtouchpoints.com

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