OPERATIONS MASTERMIND: What is the Real Cost of Agency Ambition?

Thursday, May 7, 4:30am - 5:30am (EDT)

Time shown in-04:00 America, New York

“Moving an agency from three regions into London, and losing 50% of your staff in the same year… it’s not for the faint-hearted,” says Daniel Henderson, COO at StrategiQ. When Daniel joined the agency a year ago, a major transformation was already in flux: a new location, new board, new structure, a rebrand, and a shift from remote to office working, all at once.

He came in with a 100-day roadmap – a clear plan, with priorities. “That quickly went out of the window,” he says. “There was a lot of change, but good intentions led to mistakes.” In this session, Daniel breaks down what actually happens when agencies scale, including the hidden costs that derail growth, why good intentions lead to operational failure, how to recognise when your agency is under strain, and what to fix first to regain control and build forward.

He’ll also share the framework he’s used to work through it, looking in detail at people, structure, process, focus, and leadership. And, with hindsight, what he’d do differently.

https://agencyhackers.zoom.us/meeting/register/gIFljiPoQ6qkb28-NoELPQ

84594311874

Add to Calendar 2026/05/07 09:30:00 2026/05/07 10:30:00 Europe/London OPERATIONS MASTERMIND: What is the Real Cost of Agency Ambition? “Moving an agency from three regions into London, and losing 50% of your staff in the same year… it’s not for the faint-hearted,” says Daniel Henderson, COO at StrategiQ. When Daniel joined the agency a year ago, a major transformation was already in flux: a new location, new board, new structure, a rebrand, and a shift from remote to office working, all at once.

He came in with a 100-day roadmap – a clear plan, with priorities. “That quickly went out of the window,” he says. “There was a lot of change, but good intentions led to mistakes.” In this session, Daniel breaks down what actually happens when agencies scale, including the hidden costs that derail growth, why good intentions lead to operational failure, how to recognise when your agency is under strain, and what to fix first to regain control and build forward.

He’ll also share the framework he’s used to work through it, looking in detail at people, structure, process, focus, and leadership. And, with hindsight, what he’d do differently.

https://agencyhackers.zoom.us/meeting/register/gIFljiPoQ6qkb28-NoELPQ

84594311874 false MM/DD/YYYY OPAQUE aXRKQcvxTzFemuqrpmMz57780

Link: