XM Institute Masterclass Riyadh: Discover how to define the ROI of your CX programme

Prove the incredible value of your CX programme by defining its ROI in 2023. And discover how you prove your value to stakeholders as we enter uncertain economic times.

Led by James Scutt of the Qualtrics XM Institute, this live, in-person masterclass will enable you to build the business case for everything you do.

BASED ON FINDINGS FROM OUR RECENT ROI OF CX REPORT, YOU’LL DISCOVER:

• How to determine and demonstrate ROI
• How experience affects loyalty and likelihood to recommend
• The economic impact of good and bad experiences
• The skills and competencies you need to succeed in CX

Once you leave the session, you’ll have the means and data to prove why a CX programme is a must – and why your organisation needs to invest in it, even during tough times. 

The event will take place from 9.30 a.m to 3 p.m. including lunch and coffee breaks. There will also be a reception at the end of the day to network with other attendees and share stories.