Qualtrics Event: Decoding the trends shaping Experience Management (XM) in 2024

Thursday, March 14, 3:45am - 10:00am (EDT)

Time shown in-04:00 America, New York

Creating genuine, human connections with customers and employees remains top of every organisation’s wish list in 2024.

But with the acceleration of new technologies like AI, customers that increasingly stay silent when things go wrong, and a frontline workforce largely unequipped to deliver the experiences that drive spend and loyalty, it’s never been harder to get right.

Join us as we dive deep into the trends shaping how customers and employees feel about the companies they buy from and work for, based on our annual research with more than 60,000 people around the world.

What you’ll learn

How to build an AI strategy that supports, not replaces, human connection
Strategies to support and engage your frontline employees to deliver better customer experiences
How to understand the end-to-end omnichannel customer journey to identify and resolve friction
New ways to understand how people feel using structured and unstructured data

We look forward to welcoming you there!

The Qualtrics Team

Add to Calendar 2024/03/14 08:45:00 2024/03/14 15:00:00 Europe/Zurich Qualtrics Event: Decoding the trends shaping Experience Management (XM) in 2024 Creating genuine, human connections with customers and employees remains top of every organisation’s wish list in 2024.

But with the acceleration of new technologies like AI, customers that increasingly stay silent when things go wrong, and a frontline workforce largely unequipped to deliver the experiences that drive spend and loyalty, it’s never been harder to get right.

Join us as we dive deep into the trends shaping how customers and employees feel about the companies they buy from and work for, based on our annual research with more than 60,000 people around the world.

What you’ll learn

How to build an AI strategy that supports, not replaces, human connection
Strategies to support and engage your frontline employees to deliver better customer experiences
How to understand the end-to-end omnichannel customer journey to identify and resolve friction
New ways to understand how people feel using structured and unstructured data

We look forward to welcoming you there!

The Qualtrics Team Sheraton Zurich Hotel, Pfingstweidstrasse 100, 8005 Zurich, Switzerland false MM/DD/YYYY 30 OPAQUE aafiBVKNczcJEUNkLmkN34551

Sheraton Zurich Hotel, Pfingstweidstrasse 100, 8005 Zurich, Switzerland

The Qualtrics Team, success@qualtrics.com

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