Why Return: The Surprising New Science Of Win-Back Conversations
schedule
Wednesday, July 20, 2:00pm - 3:00pm (EDT)
south_america expand_more Time shown in-05:00 America, New York
- (GMT-11:00)Pacific, Midway
- (GMT-11:00)Pacific, Niue
- (GMT-11:00)Pacific, Pago Pago
- (GMT-10:00)America, Adak
- (GMT-10:00)Pacific, Honolulu
- (GMT-10:00)Pacific, Rarotonga
- (GMT-10:00)Pacific, Tahiti
- (GMT-09:30)Pacific, Marquesas
- (GMT-09:00)America, Anchorage
- (GMT-09:00)America, Juneau
- (GMT-09:00)America, Metlakatla
- (GMT-09:00)America, Nome
- (GMT-09:00)America, Sitka
- (GMT-09:00)America, Yakutat
- (GMT-09:00)Pacific, Gambier
- (GMT-08:00)America, Los Angeles
- (GMT-08:00)America, Tijuana
- (GMT-08:00)America, Vancouver
- (GMT-08:00)Pacific, Pitcairn
- (GMT-07:00)America, Boise
- (GMT-07:00)America, Cambridge Bay
- (GMT-07:00)America, Ciudad Juarez
- (GMT-07:00)America, Creston
- (GMT-07:00)America, Dawson
- (GMT-07:00)America, Dawson Creek
- (GMT-07:00)America, Denver
- (GMT-07:00)America, Edmonton
- (GMT-07:00)America, Fort Nelson
- (GMT-07:00)America, Hermosillo
- (GMT-07:00)America, Inuvik
- (GMT-07:00)America, Mazatlan
- (GMT-07:00)America, Phoenix
- (GMT-07:00)America, Whitehorse
- (GMT-06:00)America, Bahia Banderas
- (GMT-06:00)America, Belize
- (GMT-06:00)America, Chicago
- (GMT-06:00)America, Chihuahua
- (GMT-06:00)America, Costa Rica
- (GMT-06:00)America, El Salvador
- (GMT-06:00)America, Guatemala
- (GMT-06:00)America, Indiana, Knox
- (GMT-06:00)America, Indiana, Tell City
- (GMT-06:00)America, Managua
- (GMT-06:00)America, Matamoros
- (GMT-06:00)America, Menominee
- (GMT-06:00)America, Merida
- (GMT-06:00)America, Mexico City
- (GMT-06:00)America, Monterrey
- (GMT-06:00)America, North Dakota, Beulah
- (GMT-06:00)America, North Dakota, Center
- (GMT-06:00)America, North Dakota, New Salem
- (GMT-06:00)America, Ojinaga
- (GMT-06:00)America, Rankin Inlet
- (GMT-06:00)America, Regina
- (GMT-06:00)America, Resolute
- (GMT-06:00)America, Swift Current
- (GMT-06:00)America, Tegucigalpa
- (GMT-06:00)America, Winnipeg
- (GMT-06:00)Pacific, Galapagos
- (GMT-05:00)America, Atikokan
- (GMT-05:00)America, Bogota
- (GMT-05:00)America, Cancun
- (GMT-05:00)America, Cayman
- (GMT-05:00)America, Detroit
- (GMT-05:00)America, Eirunepe
- (GMT-05:00)America, Grand Turk
- (GMT-05:00)America, Guayaquil
- (GMT-05:00)America, Havana
- (GMT-05:00)America, Indiana, Indianapolis
- (GMT-05:00)America, Indiana, Marengo
- (GMT-05:00)America, Indiana, Petersburg
- (GMT-05:00)America, Indiana, Vevay
- (GMT-05:00)America, Indiana, Vincennes
- (GMT-05:00)America, Indiana, Winamac
- (GMT-05:00)America, Iqaluit
- (GMT-05:00)America, Jamaica
- (GMT-05:00)America, Kentucky, Louisville
- (GMT-05:00)America, Kentucky, Monticello
- (GMT-05:00)America, Lima
- (GMT-05:00)America, Nassau
- (GMT-05:00)America, New York
- (GMT-05:00)America, Panama
- (GMT-05:00)America, Port-au-Prince
- (GMT-05:00)America, Rio Branco
- (GMT-05:00)America, Toronto
- (GMT-05:00)Pacific, Easter
- (GMT-04:00)America, Anguilla
- (GMT-04:00)America, Antigua
- (GMT-04:00)America, Aruba
- (GMT-04:00)America, Barbados
- (GMT-04:00)America, Blanc-Sablon
- (GMT-04:00)America, Boa Vista
- (GMT-04:00)America, Campo Grande
- (GMT-04:00)America, Caracas
- (GMT-04:00)America, Cuiaba
- (GMT-04:00)America, Curacao
- (GMT-04:00)America, Dominica
- (GMT-04:00)America, Glace Bay
- (GMT-04:00)America, Goose Bay
- (GMT-04:00)America, Grenada
- (GMT-04:00)America, Guadeloupe
- (GMT-04:00)America, Guyana
- (GMT-04:00)America, Halifax
- (GMT-04:00)America, Kralendijk
- (GMT-04:00)America, La Paz
- (GMT-04:00)America, Lower Princes
- (GMT-04:00)America, Manaus
- (GMT-04:00)America, Marigot
- (GMT-04:00)America, Martinique
- (GMT-04:00)America, Moncton
- (GMT-04:00)America, Montserrat
- (GMT-04:00)America, Port of Spain
- (GMT-04:00)America, Porto Velho
- (GMT-04:00)America, Puerto Rico
- (GMT-04:00)America, Santo Domingo
- (GMT-04:00)America, St Barthelemy
- (GMT-04:00)America, St Kitts
- (GMT-04:00)America, St Lucia
- (GMT-04:00)America, St Thomas
- (GMT-04:00)America, St Vincent
- (GMT-04:00)America, Thule
- (GMT-04:00)America, Tortola
- (GMT-04:00)Atlantic, Bermuda
- (GMT-03:30)America, St Johns
- (GMT-03:00)America, Araguaina
- (GMT-03:00)America, Argentina, Buenos Aires
- (GMT-03:00)America, Argentina, Catamarca
- (GMT-03:00)America, Argentina, Cordoba
- (GMT-03:00)America, Argentina, Jujuy
- (GMT-03:00)America, Argentina, La Rioja
- (GMT-03:00)America, Argentina, Mendoza
- (GMT-03:00)America, Argentina, Rio Gallegos
- (GMT-03:00)America, Argentina, Salta
- (GMT-03:00)America, Argentina, San Juan
- (GMT-03:00)America, Argentina, San Luis
- (GMT-03:00)America, Argentina, Tucuman
- (GMT-03:00)America, Argentina, Ushuaia
- (GMT-03:00)America, Asuncion
- (GMT-03:00)America, Bahia
- (GMT-03:00)America, Belem
- (GMT-03:00)America, Cayenne
- (GMT-03:00)America, Coyhaique
- (GMT-03:00)America, Fortaleza
- (GMT-03:00)America, Maceio
- (GMT-03:00)America, Miquelon
- (GMT-03:00)America, Montevideo
- (GMT-03:00)America, Paramaribo
- (GMT-03:00)America, Punta Arenas
- (GMT-03:00)America, Recife
- (GMT-03:00)America, Santarem
- (GMT-03:00)America, Santiago
- (GMT-03:00)America, Sao Paulo
- (GMT-03:00)Antarctica, Palmer
- (GMT-03:00)Antarctica, Rothera
- (GMT-03:00)Atlantic, Stanley
- (GMT-02:00)America, Noronha
- (GMT-02:00)America, Nuuk
- (GMT-02:00)America, Scoresbysund
- (GMT-02:00)Atlantic, South Georgia
- (GMT-01:00)Atlantic, Azores
- (GMT-01:00)Atlantic, Cape Verde
- (GMT+00:00)Africa, Abidjan
- (GMT+00:00)Africa, Accra
- (GMT+00:00)Africa, Bamako
- (GMT+00:00)Africa, Banjul
- (GMT+00:00)Africa, Bissau
- (GMT+00:00)Africa, Conakry
- (GMT+00:00)Africa, Dakar
- (GMT+00:00)Africa, Freetown
- (GMT+00:00)Africa, Lome
- (GMT+00:00)Africa, Monrovia
- (GMT+00:00)Africa, Nouakchott
- (GMT+00:00)Africa, Ouagadougou
- (GMT+00:00)Africa, Sao Tome
- (GMT+00:00)America, Danmarkshavn
- (GMT+00:00)Antarctica, Troll
- (GMT+00:00)Atlantic, Canary
- (GMT+00:00)Atlantic, Faroe
- (GMT+00:00)Atlantic, Madeira
- (GMT+00:00)Atlantic, Reykjavik
- (GMT+00:00)Atlantic, St Helena
- (GMT+00:00)Europe, Dublin
- (GMT+00:00)Europe, Guernsey
- (GMT+00:00)Europe, Isle of Man
- (GMT+00:00)Europe, Jersey
- (GMT+00:00)Europe, Lisbon
- (GMT+00:00)Europe, London
- (GMT+00:00)UTC
- (GMT+01:00)Africa, Algiers
- (GMT+01:00)Africa, Bangui
- (GMT+01:00)Africa, Brazzaville
- (GMT+01:00)Africa, Casablanca
- (GMT+01:00)Africa, Ceuta
- (GMT+01:00)Africa, Douala
- (GMT+01:00)Africa, El Aaiun
- (GMT+01:00)Africa, Kinshasa
- (GMT+01:00)Africa, Lagos
- (GMT+01:00)Africa, Libreville
- (GMT+01:00)Africa, Luanda
- (GMT+01:00)Africa, Malabo
- (GMT+01:00)Africa, Ndjamena
- (GMT+01:00)Africa, Niamey
- (GMT+01:00)Africa, Porto-Novo
- (GMT+01:00)Africa, Tunis
- (GMT+01:00)Arctic, Longyearbyen
- (GMT+01:00)Europe, Amsterdam
- (GMT+01:00)Europe, Andorra
- (GMT+01:00)Europe, Belgrade
- (GMT+01:00)Europe, Berlin
- (GMT+01:00)Europe, Bratislava
- (GMT+01:00)Europe, Brussels
- (GMT+01:00)Europe, Budapest
- (GMT+01:00)Europe, Busingen
- (GMT+01:00)Europe, Copenhagen
- (GMT+01:00)Europe, Gibraltar
- (GMT+01:00)Europe, Ljubljana
- (GMT+01:00)Europe, Luxembourg
- (GMT+01:00)Europe, Madrid
- (GMT+01:00)Europe, Malta
- (GMT+01:00)Europe, Monaco
- (GMT+01:00)Europe, Oslo
- (GMT+01:00)Europe, Paris
- (GMT+01:00)Europe, Podgorica
- (GMT+01:00)Europe, Prague
- (GMT+01:00)Europe, Rome
- (GMT+01:00)Europe, San Marino
- (GMT+01:00)Europe, Sarajevo
- (GMT+01:00)Europe, Skopje
- (GMT+01:00)Europe, Stockholm
- (GMT+01:00)Europe, Tirane
- (GMT+01:00)Europe, Vaduz
- (GMT+01:00)Europe, Vatican
- (GMT+01:00)Europe, Vienna
- (GMT+01:00)Europe, Warsaw
- (GMT+01:00)Europe, Zagreb
- (GMT+01:00)Europe, Zurich
- (GMT+02:00)Africa, Blantyre
- (GMT+02:00)Africa, Bujumbura
- (GMT+02:00)Africa, Cairo
- (GMT+02:00)Africa, Gaborone
- (GMT+02:00)Africa, Harare
- (GMT+02:00)Africa, Johannesburg
- (GMT+02:00)Africa, Juba
- (GMT+02:00)Africa, Khartoum
- (GMT+02:00)Africa, Kigali
- (GMT+02:00)Africa, Lubumbashi
- (GMT+02:00)Africa, Lusaka
- (GMT+02:00)Africa, Maputo
- (GMT+02:00)Africa, Maseru
- (GMT+02:00)Africa, Mbabane
- (GMT+02:00)Africa, Tripoli
- (GMT+02:00)Africa, Windhoek
- (GMT+02:00)Asia, Beirut
- (GMT+02:00)Asia, Famagusta
- (GMT+02:00)Asia, Gaza
- (GMT+02:00)Asia, Hebron
- (GMT+02:00)Asia, Jerusalem
- (GMT+02:00)Asia, Nicosia
- (GMT+02:00)Europe, Athens
- (GMT+02:00)Europe, Bucharest
- (GMT+02:00)Europe, Chisinau
- (GMT+02:00)Europe, Helsinki
- (GMT+02:00)Europe, Kaliningrad
- (GMT+02:00)Europe, Kyiv
- (GMT+02:00)Europe, Mariehamn
- (GMT+02:00)Europe, Riga
- (GMT+02:00)Europe, Sofia
- (GMT+02:00)Europe, Tallinn
- (GMT+02:00)Europe, Vilnius
- (GMT+03:00)Africa, Addis Ababa
- (GMT+03:00)Africa, Asmara
- (GMT+03:00)Africa, Dar es Salaam
- (GMT+03:00)Africa, Djibouti
- (GMT+03:00)Africa, Kampala
- (GMT+03:00)Africa, Mogadishu
- (GMT+03:00)Africa, Nairobi
- (GMT+03:00)Antarctica, Syowa
- (GMT+03:00)Asia, Aden
- (GMT+03:00)Asia, Amman
- (GMT+03:00)Asia, Baghdad
- (GMT+03:00)Asia, Bahrain
- (GMT+03:00)Asia, Damascus
- (GMT+03:00)Asia, Kuwait
- (GMT+03:00)Asia, Qatar
- (GMT+03:00)Asia, Riyadh
- (GMT+03:00)Europe, Istanbul
- (GMT+03:00)Europe, Kirov
- (GMT+03:00)Europe, Minsk
- (GMT+03:00)Europe, Moscow
- (GMT+03:00)Europe, Simferopol
- (GMT+03:00)Europe, Volgograd
- (GMT+03:00)Indian, Antananarivo
- (GMT+03:00)Indian, Comoro
- (GMT+03:00)Indian, Mayotte
- (GMT+03:30)Asia, Tehran
- (GMT+04:00)Asia, Baku
- (GMT+04:00)Asia, Dubai
- (GMT+04:00)Asia, Muscat
- (GMT+04:00)Asia, Tbilisi
- (GMT+04:00)Asia, Yerevan
- (GMT+04:00)Europe, Astrakhan
- (GMT+04:00)Europe, Samara
- (GMT+04:00)Europe, Saratov
- (GMT+04:00)Europe, Ulyanovsk
- (GMT+04:00)Indian, Mahe
- (GMT+04:00)Indian, Mauritius
- (GMT+04:00)Indian, Reunion
- (GMT+04:30)Asia, Kabul
- (GMT+05:00)Antarctica, Mawson
- (GMT+05:00)Antarctica, Vostok
- (GMT+05:00)Asia, Almaty
- (GMT+05:00)Asia, Aqtau
- (GMT+05:00)Asia, Aqtobe
- (GMT+05:00)Asia, Ashgabat
- (GMT+05:00)Asia, Atyrau
- (GMT+05:00)Asia, Dushanbe
- (GMT+05:00)Asia, Karachi
- (GMT+05:00)Asia, Oral
- (GMT+05:00)Asia, Qostanay
- (GMT+05:00)Asia, Qyzylorda
- (GMT+05:00)Asia, Samarkand
- (GMT+05:00)Asia, Tashkent
- (GMT+05:00)Asia, Yekaterinburg
- (GMT+05:00)Indian, Kerguelen
- (GMT+05:00)Indian, Maldives
- (GMT+05:30)Asia, Colombo
- (GMT+05:30)Asia, Kolkata
- (GMT+05:45)Asia, Kathmandu
- (GMT+06:00)Asia, Bishkek
- (GMT+06:00)Asia, Dhaka
- (GMT+06:00)Asia, Omsk
- (GMT+06:00)Asia, Thimphu
- (GMT+06:00)Asia, Urumqi
- (GMT+06:00)Indian, Chagos
- (GMT+06:30)Asia, Yangon
- (GMT+06:30)Indian, Cocos
- (GMT+07:00)Antarctica, Davis
- (GMT+07:00)Asia, Bangkok
- (GMT+07:00)Asia, Barnaul
- (GMT+07:00)Asia, Ho Chi Minh
- (GMT+07:00)Asia, Hovd
- (GMT+07:00)Asia, Jakarta
- (GMT+07:00)Asia, Krasnoyarsk
- (GMT+07:00)Asia, Novokuznetsk
- (GMT+07:00)Asia, Novosibirsk
- (GMT+07:00)Asia, Phnom Penh
- (GMT+07:00)Asia, Pontianak
- (GMT+07:00)Asia, Tomsk
- (GMT+07:00)Asia, Vientiane
- (GMT+07:00)Indian, Christmas
- (GMT+08:00)Antarctica, Casey
- (GMT+08:00)Asia, Brunei
- (GMT+08:00)Asia, Hong Kong
- (GMT+08:00)Asia, Irkutsk
- (GMT+08:00)Asia, Kuala Lumpur
- (GMT+08:00)Asia, Kuching
- (GMT+08:00)Asia, Macau
- (GMT+08:00)Asia, Makassar
- (GMT+08:00)Asia, Manila
- (GMT+08:00)Asia, Shanghai
- (GMT+08:00)Asia, Singapore
- (GMT+08:00)Asia, Taipei
- (GMT+08:00)Asia, Ulaanbaatar
- (GMT+08:00)Australia, Perth
- (GMT+08:45)Australia, Eucla
- (GMT+09:00)Asia, Chita
- (GMT+09:00)Asia, Dili
- (GMT+09:00)Asia, Jayapura
- (GMT+09:00)Asia, Khandyga
- (GMT+09:00)Asia, Pyongyang
- (GMT+09:00)Asia, Seoul
- (GMT+09:00)Asia, Tokyo
- (GMT+09:00)Asia, Yakutsk
- (GMT+09:00)Pacific, Palau
- (GMT+09:30)Australia, Darwin
- (GMT+10:00)Antarctica, DumontDUrville
- (GMT+10:00)Asia, Ust-Nera
- (GMT+10:00)Asia, Vladivostok
- (GMT+10:00)Australia, Brisbane
- (GMT+10:00)Australia, Lindeman
- (GMT+10:00)Pacific, Chuuk
- (GMT+10:00)Pacific, Guam
- (GMT+10:00)Pacific, Port Moresby
- (GMT+10:00)Pacific, Saipan
- (GMT+10:30)Australia, Adelaide
- (GMT+10:30)Australia, Broken Hill
- (GMT+11:00)Antarctica, Macquarie
- (GMT+11:00)Asia, Magadan
- (GMT+11:00)Asia, Sakhalin
- (GMT+11:00)Asia, Srednekolymsk
- (GMT+11:00)Australia, Hobart
- (GMT+11:00)Australia, Lord Howe
- (GMT+11:00)Australia, Melbourne
- (GMT+11:00)Australia, Sydney
- (GMT+11:00)Pacific, Bougainville
- (GMT+11:00)Pacific, Efate
- (GMT+11:00)Pacific, Guadalcanal
- (GMT+11:00)Pacific, Kosrae
- (GMT+11:00)Pacific, Noumea
- (GMT+11:00)Pacific, Pohnpei
- (GMT+12:00)Asia, Anadyr
- (GMT+12:00)Asia, Kamchatka
- (GMT+12:00)Pacific, Fiji
- (GMT+12:00)Pacific, Funafuti
- (GMT+12:00)Pacific, Kwajalein
- (GMT+12:00)Pacific, Majuro
- (GMT+12:00)Pacific, Nauru
- (GMT+12:00)Pacific, Norfolk
- (GMT+12:00)Pacific, Tarawa
- (GMT+12:00)Pacific, Wake
- (GMT+12:00)Pacific, Wallis
- (GMT+13:00)Antarctica, McMurdo
- (GMT+13:00)Pacific, Apia
- (GMT+13:00)Pacific, Auckland
- (GMT+13:00)Pacific, Fakaofo
- (GMT+13:00)Pacific, Kanton
- (GMT+13:00)Pacific, Tongatapu
- (GMT+13:45)Pacific, Chatham
- (GMT+14:00)Pacific, Kiritimati
Your search did not return any results.
Please use the following link to access the session up to 15 minutes prior to the event start time:
https://event.on24.com/wcc/r/3828437/EA359EF73E27D4F030507C2A50347103
Whether it was due to a service failure, supply chain challenges or they were lured away by a better price; your formerly loyal customer decided to leave.
But does that mean it’s over for good? Or could there be a way to win them back?
A new behavioral study from B2B DecisionLabs tested that question in a real-world sales situation. Over 300 sellers approached 1,350 former customers using several possible win-back messages.
Find out which approaches drive the best response (and which ones fall flat) in this webcast with Doug Hutton, EVP Customer Experience at B2B DecisionLabs and Corporate Visions.
Get research-backed answers to questions like:
• What’s the most effective approach to re-engage lost customers?
• Should you treat lost customers more like new logos or existing accounts?
• Does their reason for leaving affect their chances to return?
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https://event.on24.com/wcc/r/3828437/EA359EF73E27D4F030507C2A50347103
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Demand Gen Report, marketing@demandgenreport.com