Exceeding Customer Expectations in Holiday 2020 & Beyond

In 2020, the world changed dramatically. We’ve seen an evolution of ecommerce and digital commerce as the primary way customers engage with the companies and brands that they love.

During this #RIC20 Encore Series session on December 3 at 2 PM ET, you'll find out how to meet and exceed your customers’ expectations while delivering more personalized services. Join us and discover how to:

• Leverage thought leadership from leading brands to navigate the future successfully;
• Transform the customer service department from a cost center into a revenue generator with radically personal customer experiences;
• Seamlessly and rapidly onboard customer agents to handle unpredictable fluctuations in the volume of digital transactions; and
• Plan for and staff a flexible team of full-time and on-demand agents to handle spikes in traffic volumes.