A New Year’s Resolution You Should Actually Keep: Fine-Tune Your CX in 2023

Please use the following link to access the session up to 15 minutes prior to the event start time:
https://event.on24.com/wcc/r/4020216/59D8CC4A2E3A85417CD0C93734EAB9B1

Customer experience (CX) should be top-of-mind at all times, but it undoubtedly was neglected as the industry dealt with multiple disruptions (inflation, supply chain issues, labor shortages) in 2022. That’s why retailers’ 2023 New Year’s resolutions need to be topped by a commitment to enhancing CX in-store, online and at any customer touch point.

Whether your CX needs to be completely revamped or just fine-tuned, it all starts with creating a central repository for customer data that people throughout the enterprise can easily access when they need to. Without such a solution, retailers’ attempts to create a truly seamless omnichannel shopper journey will encounter serious roadblocks.

Attendees of this Retail TouchPoints webinar, sponsored by Verint, will learn:
• How to define superlative CX;
• The latest tools to monitor and manage CX; and
• Why a centralized customer data repository is crucial to providing great CX across multi-touch point shopper journeys;

In addition, speakers will share retailer success stories and use cases showing proven, practical real-world methods for enhancing CX.