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DESCRIPTION:Please use the link below to access the webcast up to 15 minutes before the start time: \n\nhttps://event.on24.com/wcc/r/2201617/F00CD214E1446534B9CB76C65A425CDB\n\nWith every new year comes a list of emerging and maturing tech designed to improve the customer experience. But at the dawn of a new decade\, retailers and brands are especially charged up with new ideas. But where to start?\n\nOracle NetSuite is conducting a consequential study of shopper expectations and retailer planning\, surveying 2\,000 consumers and 400 retailer execs. Join Art Wittman and Chris Benner as they discuss the high-level findings and make recommendations for retail businesses over the next decade. \n\nLearn how consumers and brands responded to questions about: \n\nExpectations for satisfying online and in-store shopping experiences\; \n\nThe influence of online reviews and social media vs. in-store associates\; \n\nThe real reasons consumers now go to stores\; \n\nTo what extent consumers trust technology\; \n\nConsumers' direct relationships with brands vs. retailer intermediaries. 
X-ALT-DESC;FMTTYPE=text/html:Please use the link below to access the webcast up to 15 minutes before the start time: <br />https://event.on24.com/wcc/r/2201617/F00CD214E1446534B9CB76C65A425CDB<br><br>With every new year comes a list of emerging and maturing tech designed to improve the customer experience. But at the dawn of a new decade, retailers and brands are especially charged up with new ideas. But where to start?<br><br>Oracle NetSuite is conducting a consequential study of shopper expectations and retailer planning, surveying 2,000 consumers and 400 retailer execs. Join Art Wittman and Chris Benner as they discuss the high-level findings and make recommendations for retail businesses over the next decade. <br><br>Learn how consumers and brands responded to questions about: <br />Expectations for satisfying online and in-store shopping experiences; <br />The influence of online reviews and social media vs. in-store associates; <br />The real reasons consumers now go to stores; <br />To what extent consumers trust technology; <br />Consumers' direct relationships with brands vs. retailer intermediaries. 
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SUMMARY:Reshaping the Shopping Experience for the Coming Decade
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