CLIENT SERVICES MASTERMIND: How Can You “Be More Client”?

Thursday, August 14, 6:00am - 7:00am (EDT)

Time shown in-04:00 America, New York

In a saturated agency market, with declining spend and diminishing returns, it’s easy to fill LinkedIn with the kind of content you think clients want to consume - instead of tuning into what they actually want and need. Fiona Proudler, managing director of Orb Group, is here to deliver a wake-up call: none of it matters unless you’ve earned the right to sit at your client’s table.

“Too many agencies pay lip service to understanding their clients, and take them for granted,” she says. “If you don’t fully invest in them as an individual, their brand and their business, you don’t deserve their work. It’s that simple.”

This session will challenge you to get back to basics of the agency world, and how to put the client first in everything you do. Come ready to question your assumptions, sharpen your approach, and rediscover what it truly means to serve.

https://agencyhackers.zoom.us/meeting/register/a8sjjCiwRiqcu7g3spqHng

82416473508

Add to Calendar 2025/08/14 11:00:00 2025/08/14 12:00:00 Europe/London CLIENT SERVICES MASTERMIND: How Can You “Be More Client”? In a saturated agency market, with declining spend and diminishing returns, it’s easy to fill LinkedIn with the kind of content you think clients want to consume - instead of tuning into what they actually want and need. Fiona Proudler, managing director of Orb Group, is here to deliver a wake-up call: none of it matters unless you’ve earned the right to sit at your client’s table.

“Too many agencies pay lip service to understanding their clients, and take them for granted,” she says. “If you don’t fully invest in them as an individual, their brand and their business, you don’t deserve their work. It’s that simple.”

This session will challenge you to get back to basics of the agency world, and how to put the client first in everything you do. Come ready to question your assumptions, sharpen your approach, and rediscover what it truly means to serve.

https://agencyhackers.zoom.us/meeting/register/a8sjjCiwRiqcu7g3spqHng

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