OPERATIONS MASTERMIND: What Does an Ops Rebuild Look Like in a Fast-Growing Agency?

Wednesday, February 11, 9:00am - 10:00am (EST)

Time shown in-05:00 America, New York

When ITCH doubled in size, everything that used to work suddenly… didn’t. Projects were slipping, people were using different templates, and no one was looking at the same data. Craig Newton has spent the last year trying to fix that.

Craig realised that the agency had outgrown the systems in place. So he pressed pause and led what he called ‘Systems 2.0’: a rethink of how the whole agency operates. This meant ripping out three systems, and replacing them with new ones - all in one go.

If you’re struggling to get your agency to sing from the same hymn sheet, this session with Craig might just be the antidote.

https://agencyhackers.zoom.us/meeting/register/q5PYk6viSquvXynDz7LqYA

87070301749

Add to Calendar 2026/02/11 14:00:00 2026/02/11 15:00:00 Europe/London OPERATIONS MASTERMIND: What Does an Ops Rebuild Look Like in a Fast-Growing Agency? When ITCH doubled in size, everything that used to work suddenly… didn’t. Projects were slipping, people were using different templates, and no one was looking at the same data. Craig Newton has spent the last year trying to fix that.

Craig realised that the agency had outgrown the systems in place. So he pressed pause and led what he called ‘Systems 2.0’: a rethink of how the whole agency operates. This meant ripping out three systems, and replacing them with new ones - all in one go.

If you’re struggling to get your agency to sing from the same hymn sheet, this session with Craig might just be the antidote.

https://agencyhackers.zoom.us/meeting/register/q5PYk6viSquvXynDz7LqYA

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