Learn how companies like HSBC, Verizon, and JP Morgan have reduced operational cost of servicing customers by up to 89% that drives up NPS

Tuesday, March 2, 7:30am - 8:00am (EST)

Time shown in-04:00 America, New York

•How to ensure a positive work environment for a distributed workplace – what is true end-to-end monitoring to the remote agent?
•Proactively identifying customer and agent-impacting routing and CTI data delivery issues
•Importance of aligning your CX strategy with your testing strategy and the effect this has long term on your bottom line
•How customer experience is improved when a consistent CX is delivered across multiple touch points

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Add to Calendar 2021/03/02 12:30:00 2021/03/02 13:00:00 Europe/Dublin Learn how companies like HSBC, Verizon, and JP Morgan have reduced operational cost of servicing customers by up to 89% that drives up NPS •How to ensure a positive work environment for a distributed workplace – what is true end-to-end monitoring to the remote agent?
•Proactively identifying customer and agent-impacting routing and CTI data delivery issues
•Importance of aligning your CX strategy with your testing strategy and the effect this has long term on your bottom line
•How customer experience is improved when a consistent CX is delivered across multiple touch points

https://empirix.webex.com/empirix/j.php?MTID=m3b6638f48deee9eeddbd7ddc498fff29 Webex false MM/DD/YYYY 30 OPAQUE aHkMiTDXPzqrjHuvUmLK95630

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Meg Guercio, mguercio@empirix.com

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