Thursday, January 14, 11:00am - 1:30pm (EST)
Time zone
am/pm
24h
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Agenda
9 am MT
Welcome
9:10 am MT
Operationalizing Experience Management (XM)
9:35 am MT
XM in Practice
10:00 am MT
Breakout Sessions
Customer Experience Track
• Improving the Call Center Customer Experience
• Optimizing Omnichannel Experience Design
• Transforming Data to Insights and Insights to Action
Employee Experience Track
• Measuring and Managing the Moments That Matter
• Migrating From a Traditional Program to an Always-On
Listening Program
• Improving Longevity Through an Enhanced
Employee Experience
https://qualtrics.zoom.us/j/95368243697
Qualtrics Team, hss@qualtrics.com