XM Innovation NYC: Making Business More Human

Join us for an invite-only exclusive sneak preview of the latest innovations for experience management leaders. You’ll get a first look at new innovations on the XM Platform built to help make your business more human. It will also be an opportunity to hear from thought leaders and practitioners in Experience Management who will provide you with practical tips you can take away to start re-thinking the experiences you deliver.

JOIN YOUR PEERS IN THE XM SPACE TO LEARN HOW TO:
+    Uncover the drivers of the employee experience that directly impact customer satisfaction, spend, and loyalty by combining and analyzing EX and CX data
+    Increase efficiency in your frontline and resolve customer issues quickly with new tools in the Contact Center that provide real-time recommendations, and more
+    Connect with your customers and employees in a modern way via video to uncover human stories and powerful insights

We hope to see you there!

Agenda
3:30 PM ET
Registration and networking
4:00 PM ET
-Welcome // Zig Serafin, CEO, Qualtrics
-Deepening empathy in research // Ellen Loeshelle, Director, Product Management, Qualtrics
-Empowering frontline agents in the call center // Ellen Loeshelle, Director, Product Management, Qualtrics
-Unlocking the value of connected experiences // Elizabeth Kampf, Global Head of EmployeeXM Go-to-market, Qualtrics
-Fireside chat: Realizing customer success with improved employee experiences // Karl Niemann, Vice President, Human Resources, Kroger
5:00 PM ET
Cocktail reception
7:00 PM ET
Event concludes