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DTSTART:20241103T010000
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DTSTART;TZID=America/New_York:20201207T120000
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SUMMARY:Mid-Atlantic Region: The Next Big Thing: Service Metamorphosis 2.0: Where Does “Service” Live and What Role Does It Play in a Global Pandemic?
DESCRIPTION:In 2020\, we are doubling down on the concept of driving performance improvement and are focusing on client service during a global pandemic. The theme for 2020 Next Big Thing is "Service Metamorphosis 2.0 – Where Does 'Service' Live and What Role Does It Play in a Global Pandemic?"\n\nJoin us for a live Zoom presentation in which speakers Terra Liddell and Brenda Plowman walk us through Service Metamorphosis 2.0. Participants will learn about driving law-firm performance improvement in a way that elevates service so that it is relevant to what clients need most from their lawyers today and as they plan for tomorrow. \n\nLearning Outcomes:\n\nDiscuss how to bridge the delta between where you are in your triage mode to where your firm needs to be as we approach 2021\n\nUnderstand five pandemic-inspired disruptors that will help you deliver better service at a sustainable speed\n\nTake away a Service Metamorphosis 2.0 Law Firm Assessment tool\, which helps you analyze the state of service in your firms – it’s more relevant than ever\n\nEvaluate your service approaches to ensure they are relevant in today’s environment and modify where necessary\n\n------\n\nPowered by addevent.com \nShare your next event with us!\n
X-ALT-DESC;FMTTYPE=text/html:In 2020, we are doubling down on the concept of driving performance improvement and are focusing on client service during a global pandemic. The theme for 2020 Next Big Thing is "Service Metamorphosis 2.0 – Where Does 'Service' Live and What Role Does It Play in a Global Pandemic?"
Join us for a live Zoom presentation in which speakers Terra Liddell and Brenda Plowman walk us through Service Metamorphosis 2.0. Participants will learn about driving law-firm performance improvement in a way that elevates service so that it is relevant to what clients need most from their lawyers today and as they plan for tomorrow.
Learning Outcomes:
Discuss how to bridge the delta between where you are in your triage mode to where your firm needs to be as we approach 2021
Understand five pandemic-inspired disruptors that will help you deliver better service at a sustainable speed
Take away a Service Metamorphosis 2.0 Law Firm Assessment tool, which helps you analyze the state of service in your firms – it’s more relevant than ever
Evaluate your service approaches to ensure they are relevant in today’s environment and modify where necessary
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Powered by addevent.com
Share your next event with us!
LOCATION:Webinar
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